Summary
Overview
Work History
Education
Languages
References
Certifications Professional Development
Skills - Interpersonal Communication
Timeline
Generic

HIEN THI THU NGUYEN

Melbourne,VIC

Summary

A qualified Master of Social Work from the Australian College of Applied Professional (ACAP), and a graduate with a Graduate Certificate in Human Services and Psychological Science from ACAP. Currently working as an NDIS support worker/ personal assistant worker (PCA) with experience, understanding of NDIS frameworks and the Aged Care Systm and targeting roles in the HCP Rostering Coordinator or any relevant position. Transition into a permanent or full-time role to support the Vietnamese and broader CALD communities, especially in Family Violence at InTouch – Multicultural Centre Against Family Violence.

Overview

3
3
years of professional experience

Work History

NDIS Support Worker/ PCA in Aged Care

Nurse4U
01.2023 - Current
  • Provided person-centred support to ADS participants, assisting with community access and skill development.
  • Understanding of how plans translate to real-world support, demonstrating system awareness, and providing referrals and support with arranging service agreements and bookings.
  • Advocated for clients’ needs, ensuring they received appropriate services.

Student Social Work Placement

Australian Vietnamese Women's Association
  • Completed a clinical placement within the Mental Health and Well-being team, providing direct support to clients experiencing family violence and gambling-related harm.
  • Observed/ conducted risk intake/ assessments using a trauma-informed lens, CBT and MI to identify client needs and safety concerns.
  • Delivered short-term counselling and support to individuals, addressing the complex interplay between gambling addiction, mental health, and family violence.
  • Completed and applied principles of the MARAM Framework to inform assessment and management plans.

Education

Master of Social Work -

the Australian College of Applied Professional (ACAP)
12.2025

Graduate Certificates - Human Services

ACAP
12.2023

Languages

  • Fluent in English
  • Fluent in Vietnamese

References

Available upon request.

Certifications Professional Development

  • NDIS Worker Screening Check
  • Working with Children Check
  • MARAM

Skills - Interpersonal Communication

  • Cultural Humility: Verbal and active listening skills, with a demonstrated ability to engage effectively with clients from diverse backgrounds.
  • Report Writing & Documentation: Ability to maintain case notes and confidential client records and reports in line with organisational standards.
  • Managed a personal caseload while adhering to strict confidentiality and ethical guidelines, demonstrating strong time management and organisational skills in a high-demand environment.

Timeline

NDIS Support Worker/ PCA in Aged Care

Nurse4U
01.2023 - Current

Student Social Work Placement

Australian Vietnamese Women's Association

Master of Social Work -

the Australian College of Applied Professional (ACAP)

Graduate Certificates - Human Services

ACAP
HIEN THI THU NGUYEN