Hiep Le

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Recommended products based on solid understanding of individual customer needs and preferences

• Learned every menu preparation and numerous off-label drinks to meet all customer needs

• Served individually made coffee drinks to over customers daily

• Cleaned counters, machines, utensils and seating areas daily

• Prepared coffee, cleaned dining areas, opened register and carried out other opening duties

• Developed and demonstrated skillful and creative latte art to engage customers

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 8 %

• Proven ability to learn quickly and adapt to new situations.