Hieu Banh
Melbourne ,Victoria
Summary
Dynamic professional with a proven track record at Crown Melbourne, adept in CRM Software and fostering customer relations. Excelled in leading teams to surpass targets through effective training and mentoring, enhancing customer service delivery. Achieved significant process improvements, demonstrating exceptional problem-solving skills and adaptability.
Overview
24
24
years of professional experience
Work History
VIP Customer Relation
The Star Entertainment Group
08.2018 - 05.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained detailed records of client interactions, allowing for more personalized service and tailored solutions.
- Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
- Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
Area Manager
Crown Melbourne
12.2001 - 06.2018
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Warehouse Worker
3PP
05.1999 - 11.2001
- Loaded, unloaded, and moved material to and from storage and production areas.
- Picking orders
- Consistently lifted materials weighing as much as 15 kilograms.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
Certificate - RSA
Crown College
Melbourne, VIC2001
Certificate III - Transportation And Logistics
Support Base Solution
Altona, VIC1999
Diploma - Marketing
Footscray TAFE University
Footscray, Victoria 30111997
Second Year Of Southeast Asia Faculty - Marketing
Open University
Ho Chi Minh City, Vietnam 1995
Completed Year 12 -
Hoang Hoa Tham Secondary College
Ho Chi Minh City, Vietnam 1993
Skills
- CRM Software
- Customer Relations
- Training and mentoring
- Schedule Management
- Sales proficiency
- Client onboarding
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Customer service excellence
- Team Collaboration
- Adaptability and Flexibility
- Problem Resolution
- Product and service knowledge
- Conflict Resolution
- Money handling abilities
- Interpersonal Communication
- Product Sales
Languages
Vietnamese
Native or Bilingual
Timeline
VIP Customer Relation
The Star Entertainment Group
08.2018 - 05.2023
Area Manager
Crown Melbourne
12.2001 - 06.2018
Warehouse Worker
3PP
05.1999 - 11.2001
Certificate - RSA
Crown College
Certificate III - Transportation And Logistics
Support Base Solution
Diploma - Marketing
Footscray TAFE University
Second Year Of Southeast Asia Faculty - Marketing
Open University
Completed Year 12 -
Hoang Hoa Tham Secondary College
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