( Bella) Hieu Che
Wallan,VIC
Summary
Bringing extensive experience in management, skills are demonstrated in effective collaboration with clients, staff, and suppliers. Presently pursuing a new opportunity to expand expertise in Allied Health Assistance with the goal of contributing meaningfully to individuals' lives.
Allied Health Assistant works under guidance of Allied Health professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive in solving
Overview
13
13
years of professional experience
Work History
Intern
The Heights, TLC Aged Care
11.2023 - 12.2023
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Participated in developing plans to meet daily care needs of patients.
- Aided patients with walking and limb exercises to improve strength and balance.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Observed patient skin conditions and reported findings to registered nurse.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Bakery Manager
Le's Bakery In Wallan
08.2018 - 11.2023
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained cleanliness and hygiene in bakery premises.
- Trained new bakery staff on company policies to maximize job satisfaction, expertise, and team performance.
Hotel Manager
Pink Tulip Hotel
09.2012 - 01.2016
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and implemented marketing strategies to promote hotel services.
- Managed day-to-day operations of lodging facility, scheduling staff.
Hotel Front Desk Receptionist
Canary Resort
06.2011 - 06.2012
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Certificate IV - Allied Health Assistance
RMIT University
Melbourne, VIC12.2023
Bachelor in Marketing - Markerting
University of Economics Ho Chi Minh City
Ho Chi Minh City, Vietnam 05.2016
Skills
- Empathy and Compassion
- Multitasking Abilities
- Communication and Interpersonal Skills
- Physical Rehabilitation Assistance
- Teamwork and Cooperation
- Attention to Detail
- First Aid and CPR Knowledge
- Adaptability and Flexibility
- Patient Education
- Infection Control
- Mobility Support
- Basic Computer skills
Section name
I'm someone who enjoys the outdoors, relishing the exploration of new places. However, I also appreciate quiet moments at home, wrapped up in a blanket, enjoying a good movie. Good food and a cup of quality coffee are among my favorite indulgences.
Building connections with friends and family is a significant part of my life. I cherish the bonds I have and am always open to making new friends, creating meaningful
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Intern
The Heights, TLC Aged Care
11.2023 - 12.2023
Bakery Manager
Le's Bakery In Wallan
08.2018 - 11.2023
Hotel Manager
Pink Tulip Hotel
09.2012 - 01.2016
Hotel Front Desk Receptionist
Canary Resort
06.2011 - 06.2012
Certificate IV - Allied Health Assistance
RMIT University
Bachelor in Marketing - Markerting
University of Economics Ho Chi Minh City
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