HIEU DOAN
Marrickville,NSW
Summary
Reliable and hardworking Bartender/Barista/Waiter familiar with working alone or with team to serve more than 500 customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Waiter
The Atlantic Group
Docklands, VIC
04.2014 - 01.2019
- Casual Position / $26.50 per hour
- Opening/Closing and setting up the bar ready for service.
- Making cocktails and serving beverages.
- Onsite catering for public and private events/functions.
- Bartender at major public events (Grand Prix, Melbourne Cup Carnival and several music/fashion events)
- Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas.
Food and Beverage Attendant
Pullman Melbourne On The Park
Melbourne, VIC
02.2015 - 03.2016
- Part-time position: $22 per hour.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Managed inventory and restocked food and beverage supplies as needed.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
Food and Beverage Attendant
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas, QLD
06.2016 - 03.2017
- Full-time Position with contract of $60000 per year
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender/ Drink Attendant
Sofitel Melbourne on Collins
Melbourne, Vic
05.2018 - 06.2019
- Full-time position with contract of $62000 per year.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Stocked bar with beer, wine, liquor and related supplies.
Head Bartender
Anason on Barangaroo
01.2020 - 01.2022
- Full-time Position with Contract of $65000/Year.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Processed payments accurately and efficiently with POS system.
- Effectively multi task within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Bachelor of Business - Hospitality Management
William Angliss Institute
Melbourne, VIC11.2018
Skills
- Beer, wine and soju cocktails
- Maintaining glassware stock
- Extensive spirits knowledge
- Cash register operation
- Maintaining a clean bar
- Food service
- Serving drinks
- Custom drink preparation
Affiliations
- Heartist of the Month (August 2019) Sofitel Melbourne on Collins
References
Sofitel Melbourne On Collins
- MICHAEL ROBERTSON
Outlet Manager | Sofi's Lounge & Atrium Bar
E: h1902-fb21@sofitel.com
T: T. + 61 (0) 3 9653 0000
- GEORDIE LYNN
Staffing Manager, The Atlantic Group Company
E: staffing@atlanticgroup.com.au
T: +61 3 9606 2280
Certification
- Bachelor of Hospitality Management
- Diploma Of Finance and Banking ( TAFE SA ACADEMY)
- NSW Responsible of Service Alcohol
Timeline
Head Bartender
Anason on Barangaroo
01.2020 - 01.2022
Bartender/ Drink Attendant
Sofitel Melbourne on Collins
05.2018 - 06.2019
Food and Beverage Attendant
Sheraton Grand Mirage Resort, Port Douglas
06.2016 - 03.2017
Food and Beverage Attendant
Pullman Melbourne On The Park
02.2015 - 03.2016
Bartender/Waiter
The Atlantic Group
04.2014 - 01.2019
Bachelor of Business - Hospitality Management
William Angliss Institute
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