Hieu Ngan Pham (Elmer)
Melbourne,VIC
Summary
I am currently a recent graduate with a Bachelor of Business in International Business and pursuing my dream of working in the Hospitality environment. Proficient in grasping and quickly handling different situations, and has expertise in data processing. With the skills I have from my previous jobs, I am confident with the service industry. With a background in customer service in the service industry, I hope to get a position working in this Hospitality environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SALES ASSISTANT
JERKEY HOUSE
10.2023 - Current
- Oversaw sales shifts, ensuring smooth operations and optimal performance.
- Methodically arranged and verified the quantity of goods to maintain accurate stock levels.
- Provided personalized consultations to customers, aiming to deliver the best possible experience.
- Efficiently managed cashier duties, handling transactions with accuracy and professionalism.
- Maintained a clean and visually appealing environment, enhancing overall shopping experience.
DIRECTOR ASSISTANT
TET EDUCATION
09.2022 - 09.2023
- Proficiently organize meetings and conferences, ensuring seamless logistics and preparation of necessary documents.
- Skillfully draft letters, reports, and other documents as per the director's requirements, maintaining accuracy and professionalism.
- Responsibly manage email correspondence, phone calls, and reception duties, effectively representing the director's interests.
- Efficiently manage records, documents, and data about the director's activities, ensuring organization and accessibility.
- Represent the director at important meetings, conferences, and events, demonstrating professionalism and adherence to protocols.
- Actively engage in special projects as assigned by the director, contributing to their successful execution and achievement of objectives.
SALES SUPPORT INTERN
DHL EXPRESS
08.2022 - 11.2022
- Actively communicating with international clients to understand their needs and expectations.
- Identifying desired outcomes or objectives from customer interactions, such as feedback, satisfaction levels, or specific business requirements.
- Compiling and presenting findings to the sales team or management, providing actionable recommendations based on customer feedback and data analysis.
- Collaborating with the sales team to align customer outcomes with sales strategies, ensuring a customer-centric approach in business development efforts.
STORE MANAGER
UNKNOW BEAUTY
11.2021 - 08.2022
- Ensuring smooth operations and excellent customer service within the shop premises.
- Skillfully managing E-Commerce platforms such as Shopee and TikTok Shop, optimizing listings, and handling transactions.
- Engaging with customers through social media platforms, responding to inquiries, and fostering positive interactions to enhance brand presence and customer satisfaction.
- Addressing and resolving customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Actively seeking new customers through marketing strategies and promotions, driving traffic to the shop and E-Commerce sites.
- Following up with customers after using cosmetic services, gathering feedback, and ensuring customer satisfaction and loyalty.
MEETFRESH CASHIER, BARISTA
05.2020 - 09.2020
BEVINTAGE.CLUB SALES ADVISOR
09.2019 - 11.2019
69 ZONE CAFE WAITER, BARISTA, CASHIER
06.2018 - 09.2018
Education
MASTER OF INTERNATIONAL HOTEL MANAGEMENT -
BLUE MOUNTAINS INTERNATIONAL HOTEL MANAGEMENT SCHOOL (BASED IN TORRENS UNIVERSITY)
Melbourne, VIC07.2026
M.D. -
HELP UNIVERSITY - MALAYSIA
Viet Nam01.2022
Skills
Problem Solving
Ms Office
Cash Register Operation
Customer Service
Team Cooperation
Languages
English
Full Professional
Chinese (Cantonese)
Elementary
Certification
- CERTIFICATE OF SPECIALTY COFFEE ASOCIATION (07-2023)
- CERTIFICATE OF CONTENT MARKETING OF GOOGLE (10/2022)
Timeline
SALES ASSISTANT
JERKEY HOUSE
10.2023 - Current
DIRECTOR ASSISTANT
TET EDUCATION
09.2022 - 09.2023
SALES SUPPORT INTERN
DHL EXPRESS
08.2022 - 11.2022
STORE MANAGER
UNKNOW BEAUTY
11.2021 - 08.2022
MEETFRESH CASHIER, BARISTA
05.2020 - 09.2020
BEVINTAGE.CLUB SALES ADVISOR
09.2019 - 11.2019
69 ZONE CAFE WAITER, BARISTA, CASHIER
06.2018 - 09.2018
MASTER OF INTERNATIONAL HOTEL MANAGEMENT -
BLUE MOUNTAINS INTERNATIONAL HOTEL MANAGEMENT SCHOOL (BASED IN TORRENS UNIVERSITY)
M.D. -
HELP UNIVERSITY - MALAYSIA
- CERTIFICATE OF SPECIALTY COFFEE ASOCIATION (07-2023)
- CERTIFICATE OF CONTENT MARKETING OF GOOGLE (10/2022)
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