Hieu Thao Phan Gavin

- I have built a Facebook for Kim Huong Restaurant to share photos and events of the restaurant. This Facebook channel has reached many customers and received many interactions from customers

- I assisted with all the restaurant decorations and layouts for birthday parties, engagements, and weddings

-I am responsible for dividing appropriate tasks among employees during the day to bring the best efficiency and save time.

- I do inventory and receive goods, manage inventory products and import goods

- I receive customer reservations from social networks and phone channels, give suggestions to customers to satisfy the requirements that customers want, to bring the best experience to customers.

- I served food and drinks, took orders from customers, recommended dishes and drinks suitable for each type of customer according to their preferences and almost all customers were very satisfied with the suggestion

- Managed and motivated employees to be productive and engaged in work.

- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

- Launched new products and services with thorough market research, leading to increased revenue growth.