Hifsah Choudhry
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Brisbane Urology Clinic
11.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple surgeons.
- Communicating with external parties such as hospitals, anaesthetists and other medical practices through email and phone calls.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Contributed to reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Customer service officer
Services Australia
02.2021 - 10.2022
- Worked in the disability and carers department.
- Obtained a government security clearance.
- Increased customer service success rates by quickly resolving issues
- Maintained a high level of knowledge to effectively assist customers with accurate information and recommendations.
- Worked with a range of software to assist customers with their specific enquiry.
- Successfully achieved company KPI's to enhance customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Medical receptionist
Parkinson Plaza Medical Centre
02.2021 - 10.2022
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Scheduled, rescheduled, and handled cancelled appointments for patients
- Checked patient data including insurance, demographic, and health history to ensure all information was current
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Coles Supervisor
Coles Sunnybank Hills
10.2017 - 02.2021
- Worked with a range of customers to understand requirements and provide exceptional service
- Checked identification for proof-of-age and refusing tobacco sales to underage customers
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Counted cash in register drawer at the beginning and end of the shift
- Educated customers on promotions to enhance sales.
Medical Receptionist
Algester Star Doctors
04.2019 - 01.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Scheduled, rescheduled, and handled cancelled appointments for patients
- Checked patient data including demographics, and health history to ensure all information was current
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
St Thomas More College
Sunnybank, QLD11.2017
Skills
- Communication
- Empathy
- Attention to Detail
- Problem Solving
References
- Lisa Practice Manager at Brisbane Urology, 0404243869
- Shannon Glasse, Centrelink Team Leader, 0458802620,
Timeline
Medical Secretary
Brisbane Urology Clinic
11.2022 - Current
Customer service officer
Services Australia
02.2021 - 10.2022
Medical receptionist
Parkinson Plaza Medical Centre
02.2021 - 10.2022
Medical Receptionist
Algester Star Doctors
04.2019 - 01.2021
Coles Supervisor
Coles Sunnybank Hills
10.2017 - 02.2021
High School Diploma -
St Thomas More College
Similar Profiles
SanHua RobinsonSanHua Robinson
Registered Nurse at Gundersen Health System- Urology clinic-La Crosse campusRegistered Nurse at Gundersen Health System- Urology clinic-La Crosse campus
Emma HammoucheEmma Hammouche
Medical Office Assistant at Urology ClinicMedical Office Assistant at Urology Clinic
Jasmeen SandhuJasmeen Sandhu
Ultrasound Technologist at Urology Clinic of HanfordUltrasound Technologist at Urology Clinic of Hanford
Sonali ChandSonali Chand
Medical Secretary at Sydney Endocrine AssociatesMedical Secretary at Sydney Endocrine Associates
Vanessa JimenezVanessa Jimenez
Medical Secretary at Nyu LangoneMedical Secretary at Nyu Langone