Higor Souza
Perth,Australia
Summary
Dynamic professional with extensive experience at Inpex, specializing in mailroom operations and administrative management. Recognized for improving operational efficiency through strategic document storage and compliance initiatives. Proficient in SAP and customer service, with a strong ability to resolve issues and build robust vendor relationships. Dedicated to maintaining high standards and streamlining workflows for optimal performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mailroom Team Lead
Inpex
Perth, Australia
11.2021 - Current
- Oversee all incoming and outgoing mail operations, ensuring timely processing, sorting, and delivery to recipients
- Manage document storage, ensuring compliance with company policies and assisting with audits and reviews
- Monitor and manage requests through the Facilities Portal (ServiceNow), ensuring timely responses and appropriate allocation
- Track and order office supplies, business stationery, and shipping materials
- Collaborate with vendors and finance teams on purchase orders and invoicing processes
- Utilize SAP for goods receiving and inventory management
Corporate Receptionist
Inpex
Perth, Australia
11.2021 - 10.2022
- Greet and assist visitors, executives, and employees with inquiries and access requests
- Maintain calendars, meeting room schedules, and business event coordination
- Conduct new staff inductions and provide orientation support
- Compile and manage business attendance reports using Excel and Power BI
- Maintain a safe and secure workplace by enforcing security protocols and access control measures
Mailroom Officer
Inpex
Perth, Australia
05.2020 - 11.2021
- Act as the first point of contact for internal and external inquiries via phone and email
- Support internal mail distribution, document handling, and logistics coordination
- Assist tenants and external visitors with facilities guidance and workplace navigation
- Performed daily maintenance checks on mailroom equipment such as inserters, folders, sorters.
- Assisted in developing procedures for handling outbound and inbound mail.
- Provide signage and instruction support for the facilities team
Team Supervisor
Hertz Rent a Car
Perth, Australia
03.2017 - 06.2019
- Led a team in delivering world-class customer service for rentals and returns
- Trained and supervised staff, ensuring adherence to company policies and service standards
- Investigated and resolved customer complaints professionally
- Developed customer service processes and optimized workflow efficiency
- Coordinated, organized, and prioritized workloads for team members.
Receptionist
Intercity Hotels
Brazil
02.2013 - 01.2017
- Managed check-in/check-out processes and assisted with guest inquiries
- Provided administrative support, including financial reporting and appointment scheduling
- Maintained exceptional guest relations and customer satisfaction
Education
Telecommunications Network Engineering -
National Institute of Technology Australia
12.2021
Bachelor in Tourism and Hospitality Management -
College of Technology Drummond Andrade
12.2014
Skills
- Administrative & Office Management
- Document Storage & Compliance
- Travel & Accommodation Coordination
- Workplace Equipment Coordination
- Data Entry & Database Management
- Microsoft Office Suite (Excel, Outlook, PowerPoint)
- SAP & Power BI
- Customer Service & Vendor Coordination
- Purchase Orders & Financial Processing
- Mailroom Operations & Logistics
- Inventory & Supply Management
- Security & Access Control
- Attention to Detail & Problem-Solving
Certification
- Provide First Aid (HLTAID011), St John WA, 03/01/22, Present
- CPR (HLTAID009) & Basic Emergency Life Support (HLTAID010), St John WA
- Valid C Class Driver’s License
References
References available upon request.
Timeline
Mailroom Team Lead
Inpex
11.2021 - Current
Corporate Receptionist
Inpex
11.2021 - 10.2022
Mailroom Officer
Inpex
05.2020 - 11.2021
Team Supervisor
Hertz Rent a Car
03.2017 - 06.2019
Receptionist
Intercity Hotels
02.2013 - 01.2017
Telecommunications Network Engineering -
National Institute of Technology Australia
Bachelor in Tourism and Hospitality Management -
College of Technology Drummond Andrade
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