Hikari Koba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Leader / Store Business Lead
Lululemon
Tokyo- Japan, Melbourne- Australia
06.2021 - 03.2024
- Supported ongoing learning and development of 50+ team members by providing direct
feedback, coaching, mentoring, and career path guidance - Facilitated hiring, onboarding, and training processes for 30+ seasonal team members
- Led sales floor, including planning of coverage and efficiency adjustments based on
consideration of key business data and metrics - Used interpersonal skills to inspire team members to deliver ultimate customer experience
- Adhered to people safety policies and procedures to maintain a safe working environment
- Resolved guest feedback and concerns through application of problem solving and creative
thinking skills - Opened and closed store according to global guidelines
Barista /Front of House
LATTEST
Tokyo- Japan
10.2022 - 10.2023
- Prepare and serve a variety of coffee drinks according to customer preferences.
- Provide exceptional customer service, ensuring customer satisfaction and repeat business.
- Operate espresso machines, grinders, and other coffee-making equipment with precision and efficiency. - Maintain cleanliness and organization in the café, including cleaning equipment and workstations.
- Handle cash transactions and operate the cash register accurately.
Waitress
Gonpachi
Tokyo-Japan
03.2020 - 09.2022
- Welcome guests as they arrive, escort them to their tables and provide menus in English and Japanese
- Taking order and service over 100 tables with big team
- Coordinate with kitchen stuff and other servers to ensure smooth service and communicate any special requests or dietary restrictions
Receptionist
The Celestine Ginza
Tokyo-Japan
12.2019 - 06.2020
- Greet and Check-in / check-out guests. Register guest information upon arrival, allocate rooms, and process payment
- Confirm, modify and cancel reservations, Manage room availability and assign rooms according to reservation status
- Ensure guest safety through security and crime prevention measures
Education
Advance Course of General English
New Zealand Language Center
Auckland-New Zealand03.2018
High School Diploma -
Adachi High School
Tokyo-Japan03.2017
Skills
- Store Organization
- Customer Service
- Project Planning
- Inventory Management
- Team Management
- Teamwork and Collaboration
- Calm Under Pressure
- Troubleshooting
Certification
- Certified RYT 200 - OMYOGA
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Barista /Front of House
LATTEST
10.2022 - 10.2023
Key Leader / Store Business Lead
Lululemon
06.2021 - 03.2024
Waitress
Gonpachi
03.2020 - 09.2022
Receptionist
The Celestine Ginza
12.2019 - 06.2020
Advance Course of General English
New Zealand Language Center
High School Diploma -
Adachi High School