Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Hikari Koba

Hikari Koba

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key Leader / Store Business Lead

Lululemon
06.2021 - 03.2024
  • Supported ongoing learning and development of 50+ team members by providing direct
    feedback, coaching, mentoring, and career path guidance
  • Facilitated hiring, onboarding, and training processes for 30+ seasonal team members
  • Led sales floor, including planning of coverage and efficiency adjustments based on
    consideration of key business data and metrics
  • Used interpersonal skills to inspire team members to deliver ultimate customer experience
  • Adhered to people safety policies and procedures to maintain a safe working environment
  • Resolved guest feedback and concerns through application of problem solving and creative
    thinking skills
  • Opened and closed store according to global guidelines

Barista /Front of House

LATTEST
10.2022 - 10.2023
  • Prepare and serve a variety of coffee drinks according to customer preferences.
  • Provide exceptional customer service, ensuring customer satisfaction and repeat business.
  • Operate espresso machines, grinders, and other coffee-making equipment with precision and efficiency. - Maintain cleanliness and organization in the café, including cleaning equipment and workstations.
  • Handle cash transactions and operate the cash register accurately.

Waitress

Gonpachi
03.2020 - 09.2022
  • Welcome guests as they arrive, escort them to their tables and provide menus in English and Japanese
  • Taking order and service over 100 tables with big team
  • Coordinate with kitchen stuff and other servers to ensure smooth service and communicate any special requests or dietary restrictions

Receptionist

The Celestine Ginza
12.2019 - 06.2020
  • Greet and Check-in / check-out guests. Register guest information upon arrival, allocate rooms, and process payment
  • Confirm, modify and cancel reservations, Manage room availability and assign rooms according to reservation status
  • Ensure guest safety through security and crime prevention measures

Education

Advance Course of General English

New Zealand Language Center
Auckland-New Zealand
03.2018

High School Diploma -

Adachi High School
Tokyo-Japan
03.2017

Skills

  • Store Organization
  • Customer Service
  • Project Planning
  • Inventory Management
  • Team Management
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Troubleshooting

Certification

  • Certified RYT 200 - OMYOGA

Languages

Japanese
Native or Bilingual
English
Full Professional

Timeline

Barista /Front of House

LATTEST
10.2022 - 10.2023

Key Leader / Store Business Lead

Lululemon
06.2021 - 03.2024

Waitress

Gonpachi
03.2020 - 09.2022

Receptionist

The Celestine Ginza
12.2019 - 06.2020

Advance Course of General English

New Zealand Language Center

High School Diploma -

Adachi High School

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Hikari Koba