Hikmetullah OZTURK

• Directed initiatives to improve work environment, company culture or overall business strategy.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Developed and maintained relationships with external vendors and suppliers.
• Reported issues to higher management with great detail.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Assisted in recruiting, hiring and training of team members.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Implemented new inventory management system to optimize stock levels and reduce waste.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Self-motivated, with a strong sense of personal responsibility.
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked well in a team setting, providing support and guidance.
• Gained extensive knowledge in data entry, analysis and reporting.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Setup hot food retail outlets and food manufacturing facility

Owner of Gonca Food Supermarket

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed and implemented successful marketing strategies, leading to significant growth in new clients and overall revenue.
• Trained and guided team members to maintain high productivity and performance metrics.

• Defined clear targets and objectives and communicated to other team members.
• Increased customer satisfaction levels by implementing targeted service improvement programs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Oversaw risk management initiatives, minimizing potential threats to the organization''s reputation or financial stability.
• Boosted sales through successful marketing and service optimization strategies.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
• Administered budgets with sound cost control plans and expense tracking systems.
• Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
• Wrote division policies and coordinated implementation to improve operations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Developed communications materials to promote organizational plans and initiatives.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
• Negotiated contracts and commercial agreements with favorable terms.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Tracked performance to identify deficiencies and adjust management strategies.
• Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
• Managed senior-level personnel working in marketing and sales capacities.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Increased overall sales by implementing strategic marketing plans and optimizing regional resources.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed strong relationships with key clients, leading to increased revenue and market share.
• Managed a team of sales representatives, providing guidance and support for their professional growth.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Partnered with senior staff to develop annual and quarter plans and budgets.
• Cultivated internal support for business plans and with external industry partners.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Managed and guided staff through daily and special project work.
• Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
• Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations and provided exceptional service.
• Paid attention to detail while completing assignments.
• Delivered services to customer locations within specific timeframes.
• Self-motivated, with a strong sense of personal responsibility.

Founder, Managing director

• Evaluated company documentation to verify alignment with regulatory requirements.
• Monitored expenditures to mitigate risk of overages.
• Monitored and coordinated workflows to optimize resources.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.