Hilal Abbas
Campbellfield,VIC
Summary
Dynamic Supervisor with Swissport, adept at enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Proven track record in training and mentoring, driving operational excellence, and fostering a motivated workforce. Recognized for implementing efficient workflows that significantly improved service delivery and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Swissport
Melbourne Airport, VIC
06.2021 - Current
- I began working with swissport start of 2021 June.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed entire Qantas domestic operations for morning and night shifts.
Leading Hand
Swissport
Melbourne Airport, VIC
06.2021 - Current
Gained diverse skills and knowledge, leading to a leadership role.
Updated and maintained KPI performance sheets.
Leading a small team
Conducting team briefings.
Thriving in fast-paced environments and meeting deadlines.
Communication and leadership skills.
Many more skills aswell but the important ones noted.
Education
Year 12
John Fawkner College
09.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
- Staff development
- Team building
- Operations management
- Time management
Certification
First aid course
Timeline
Supervisor
Swissport
06.2021 - Current
Leading Hand
Swissport
06.2021 - Current
Year 12
John Fawkner College