Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Fong

Algester

Summary

Dynamic and self-motivated professional with experience at ASAP Recruitment, excelling in warehouse operations and customer service. Proven ability in packaging and labelling, alongside strong teamwork and problem-solving skills. Committed to maintaining safety standards and enhancing order accuracy, contributing to efficient logistics and exceptional service delivery.


Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

ASAP Recruitment
07.2024 - Current

In this role, I operated pallet jacks to safely and efficiently transport materials throughout the warehouse, supporting smooth logistical operations. I took an active role in maintaining a clean, organized, and hazard-free work environment, ensuring compliance with safety standards and additionally, ensured order accuracy by carefully cross-checking pick lists with packed items, helping to maintain a high standard of quality and consistency in order fulfillment.


Retail Associate

Kmart Logan Central
07.2020 - 08.2024

My employment in retail work allowed me the ability to develop multiple skills not previously obtained in hospitality.

These skills include moving stockpile from storage to the floor, maintaining the appearance of a full store, how to appropriately close and open an establishment whilst not disturbing the customers currently shopping and politely dissuading new ones from entering and experience with picking and packing online orders and stocktaking.

As for working with others, I refined my teamwork and interpersonal communication with the staff and customers alike, always displaying correct etiquette, providing extensive customer service, both over the phone and face to face, and taking measures to ensure the comfort of my colleagues whilst staying on task. I also have experience in training new associates on store policies, procedures, and customer service techniques to improve team performance.

Education

Diploma of Education -

Griffith University
QLD

High School Diploma -

Mansfield State High School
QLD
11-2022

Skills

    Warehouse Skills:

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Warehouse safety
  • Retails Assistant Skills:

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Other:

  • First aid training

Timeline

Warehouse Worker

ASAP Recruitment
07.2024 - Current

Retail Associate

Kmart Logan Central
07.2020 - 08.2024

Diploma of Education -

Griffith University

High School Diploma -

Mansfield State High School
Hilary Fong