Hilary Fong

In this role, I operated pallet jacks to safely and efficiently transport materials throughout the warehouse, supporting smooth logistical operations. I took an active role in maintaining a clean, organized, and hazard-free work environment, ensuring compliance with safety standards and additionally, ensured order accuracy by carefully cross-checking pick lists with packed items, helping to maintain a high standard of quality and consistency in order fulfillment.

My employment in retail work allowed me the ability to develop multiple skills not previously obtained in hospitality.

These skills include moving stockpile from storage to the floor, maintaining the appearance of a full store, how to appropriately close and open an establishment whilst not disturbing the customers currently shopping and politely dissuading new ones from entering and experience with picking and packing online orders and stocktaking.

As for working with others, I refined my teamwork and interpersonal communication with the staff and customers alike, always displaying correct etiquette, providing extensive customer service, both over the phone and face to face, and taking measures to ensure the comfort of my colleagues whilst staying on task. I also have experience in training new associates on store policies, procedures, and customer service techniques to improve team performance.