HILARY THOMSON

• Facilitate regular communication with clients to ensure their needs are met, fostering long-lasting relationships built on trust and mutual respect.
• Increase client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Develop customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Manage a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Joval Wines are the leading On Premise Wine Distributor in Australia

• Presenting business reviews to key stakeholders assuring agreed outcomes are met and turning difficult conversations into desirable outcomes at a State level and in field with Area Managers in their customers venues
• Working closely in the field with Area Managers to ensure all opportunities are explored and create plans for desired outcomes
• Creating customer specific proposals to build profitable long term mutual agreements
• Negotiating key positioning of products to increase rate of sale
• Negotiating key period activations were secured outside of the agreed contractual oblations from a State and National level
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated National and State based contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Assisted with hiring process and training of new employees.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Streamlined business processes by implementing new project management tools and techniques.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
• Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.

• Build a wholesale business from scratch from opening every new account to ensuring that no business from the previous distributor were lost
• Negotiate new trading terms with all customers
• Manage a territory from Toowoomba to Coffs Harbour
• Conducting in venue staff training
• Create customer specific proposals to build profitable long term mutual agreements
• Plan events for international Winemakers and Brand Managers visiting my market
• Key achievements: Largest volume of sales in Queensland second largest in Australia
• Successfully opening over 150 new accounts in my territory in the first year, while maintaining wholesaler relationships
• Successfully managing Australia's largest most profitable territory.

• Manage a portfolio of luxury wine brands and drive sales through a selection of on and off premise accounts, while carefully matching the correct products to outlets
• Maintain existing business while growing account base to identify growth opportunities for joint business plans
• Presenting business reviews, assuring agreed sales are met and turning difficult conversations into desirable outcomes
• Conducting in venue staff training to ensure staff are across our portfolio and what differentiates us from competitors
• Creating customer specific proposals to build profitable long term mutual agreements
• Negotiating key positioning of products to increase rate of sale
• Trade math to calculate strategic profit and various allowance opportunities
• Negotiating product placement and promotional agreements
• Key achievements: Number one Customer Manager in Queensland in winning new business
• Successfully managing Queensland's most profitable territory
• Leading both value and volume growth across independent trade in Queensland.

• Drive sales in a competitive environment across on premise and retail channels
• Targeting customer's needs and clearly explaining features and benefits to negotiate and secure the sale
• Solid understanding of the Queensland and Northern Rivers markets having worked the Gold Coast, Brisbane North, South, West and CBD, and Central Queensland territories along with exposure to all others while conducting coaching time on the road with Field Account Management team
• Coaching, training and mentoring of nine Account Managers throughout Queensland and Northern New South Wales
• Conduct team training workshops
• Negotiating promotional programs with wholesalers and group buyers
• Promotional planning with Queensland based Key Accounts
• Business planning
• Forecasting
• Recruitment
• Key achievements: On-field sales results with year on year growth of 10-15% whilst exceeding budgeted targets, key performance indicators and operating objectives
• Decreased staff turnover and continue to mentor ex employees of Oyster Bay to this day.

• Employed by the second largest liquor company in the world to continue to grow, develop and introduce new products to the market to on premise and grocery channels
• Portfolio consisted of premium Spirits, Champagne and Wine
• Achieve Territory targets and budgets including value, volume and market share measures
• Manage the trade investment in line with individual budgets agreed with National Account Managers
• Ensure all agreed initiatives are in place including promotions, trade marketing, space commitments & new product development
• Liaise with Sales Coordinator and Marketing team to ensure all key initiatives are activated
• Educate customers on all brands including wine and spirits.