Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilber Jordan Penaloza

Student
Surfers Paradise

Summary

I am an enthusiastic and passionate person with 3-years-experience delivering outstanding guest services, seeking for a casual or part-time position that allows me to support your company achieve success with my skills and experience at the time that I enhance them. I pride myself on my fast learning, attention to detail, and friendly but professional manner when dealing with customers. Responsible person offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Public Area Cleaner

JW Marriott Hotel
7 2023 - Current
  • Enhance guest satisfaction by maintaining cleanliness and organisation in all public areas.
  • Demonstrate adaptability by adjusting cleaning schedules to accommodate special events, conferences, and unexpected changes.
  • Clear rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
  • Respond immediately to calls from personnel to clean up spills and wet floors.
  • Physical activity including working on your feet vacuuming, mopping, wiping & dusting, restocking amenities, rubbish removal.
  • Handling hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.

Bartender

Chili’s Bar and Grill Restaurant
04.2022 - 06.2023
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Followed strict recipes and drink measurements to minimize product used.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Clean bar area, mopping, washing, drying utensils, sweep up floor, wash it and organise bar on closing shift.
  • Special cleaning following schedules.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Waiter

Chili’s Bar and Grill Restaurant
03.2022 - 12.2022
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant guests
  • Greet and escort customers to their tables
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using POS ordering software
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Follow all relevant health department regulations
  • Clean restaurant on closing shifts, polish cutlery, refill stations, organise utensils and equipment, help colleagues on their duties.

Kitchen hand

Lauro’s Finca
02.2021 - 03.2022
  • Assisting with food preparation or assembly and food storage as required in dry-store and cold room.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Plated and presented food following chef requirements.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Monitored inventory deliveries to minimize product losses and prep for service.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Education

No Degree - RSA

Clear To Work
Queensland
05.2001 -

High School - Science Education

Mejia High School
Quito, Ecuador
01.2011 - 05.2017

Mechatronic Engineering - Computer Software And Media Applications

ESPE University
Sangolqui, Ecuador
05.2001 -

Skills

Customer Service

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Timeline

Bartender

Chili’s Bar and Grill Restaurant
04.2022 - 06.2023

Waiter

Chili’s Bar and Grill Restaurant
03.2022 - 12.2022

Kitchen hand

Lauro’s Finca
02.2021 - 03.2022

High School - Science Education

Mejia High School
01.2011 - 05.2017

No Degree - RSA

Clear To Work
05.2001 -

Mechatronic Engineering - Computer Software And Media Applications

ESPE University
05.2001 -

Public Area Cleaner

JW Marriott Hotel
7 2023 - Current

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