HILDA Ngo

• Learnt how to interact and engage with customers, organise stock, manage locates as well as accepting orders and quickly picking out the right boxes of shoes for customers in a matter of seconds
• Effectively and efficiently serve multiple customers at once while providing great service also meeting their needs
• I was awarded for being Foot Lockers TOP 30 sales associates by volume sales in Sydney's League making almost half a million dollars for the company in 2022.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

(The reason i was at this company for 2 months is because i was given the choice between continuing a full time position at Foot Locker or a casual position and Culture Kings so I chose Foot Locker).

• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store going above and beyond to serve needs.

• The restaurant environment has taught me to handle fast paced work and meet customer needs while maintaining strict performance targets
• Some of my tasks included transporting heavy items such as boxes and filling/stocking up stock in little amount of time
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• To stay busy during slow working periods, I stayed productive by regularly servicing customers and organising cleaning
• Able to adapt quickly, communicate effectively and work efficiently.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

(During the retail services course, I participated two weeks of work experience at Officeworks and received multiple compliments on my ability to adapt and work efficiently).

• I have been known to display leadership skills in a range of situations yet being able to co-operatively in groups.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Handled customer inquiries and suggestions courteously and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.