Hilda Venz
Erskine - Mandurah,WA
Summary
I am looking to join an organization that will allow me to apply the knowledge I have acquired during my years of study, as well as my planning abilities. I want to be part of a team in a company where personal achievements and performance are recognized, and where opportunities for personal and professional growth and development are provided.
Bachelor of International Commerce Business Administration at the University of San Martin de Porres in LIMA - PERU, -current Permanent Resident visa-. with knowledge of administrative business management, budget forecasts, logistics, and procurement in the SAP environment. I am persistent and proactive, interact easily with other people and I like to work as part of a team. I have a high level of attention to detail, I am constantly looking to improve, and I always welcome new challenges and changes. I work with a high sense of responsibility and honesty and I'm aware of the responsibility entrusted to me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Attendant
Federal Hotel
, Australia
01.2019 - 01.2020
- Duties: Prepare and serve a range of coffees
- Serve alcohol and non-alcoholic beverages
- Fill beer from the tap or containers
- Blend ingredients to create cocktails
- Chop fruits to decorate drinks
- Accept money and handle cash receipts
- Reload beverage and cigarette injectors
- Collect glassware from seats and place them in the washbasin
- Maintain bar service area and shine glasses
- Refill beer dispenser, shelves, and fridge
- Promote finger foods, encourage product and service
- Keep users up to date about the latest drinks and promotions
- Verify identity to assure customers are of legal age of consent.
HOUSEKEEPER
Federal Hotels Group
Fremantle, Australia
12.2018 - 08.2019
- Working as part of a team cleaning and re-setting rooms to deliver the best possible standards of cleanliness and hygiene
- Reacting to guest requests positively and carrying out any requests within reason
- Duties: Servicing bedrooms to the required standard, using cleaning materials/ equipment
- Supply and replace essential toiletries and breakfast items
- Responsible for the housekeeping standards in the hotel
- Providing an efficient and comprehensive housekeeping service
- Ensuring the repairs are reported and carried out as quickly
- Emptying bins
- Disposing of biological and chemically hazardous substances
- Cleaning offices, toilets, kitchen and catering areas, halls, desks, lockers, and other facilities to a high standard
- Vacuuming and mopping floors.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
SCHOOL AND OFFICE CLEANER
Marwin Cleaning Services
, Australia
07.2017 - 11.2018
- Dusting, damp wiping, washing, and polishing of office furniture
- Cleaning offices, toilets, kitchen and catering areas, halls, desks, lockers, and other facilities to a high standard
- Emptying general and recycling bins
- Disposing of biological and chemically hazardous substances
- Replenishing hand soaps, bin bags, toilet paper, hand towels and facial tissues
- Reporting any maintenance or safety issues to the supervisor
- Liaising with office and teaching staff
- Vacuuming and mopping floors
- Following company and school workplace health and safety guidelines.
- Checked safety equipment such as fire extinguishers and smoke alarms on a regular basis.
- Followed safety protocols when using hazardous chemicals for cleaning purposes.
- Adhered to company policies regarding use of cleaning products and proper disposal of hazardous materials.
- Reported any maintenance issues immediately to supervisor for repair.
- Notified supervisor if additional supplies were needed for upcoming shifts.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Followed security rules when disarming alarm systems and leaving.
COMMERCIAL ANALYST
LG ELECTRONICS – Air Conditioner Products
, Peru
05.2015 - 06.2016
- Prepare reports on the above information and communicate the insights of these reports to the broader business
- Consult with the management team to develop long-term commercial plans
- Suggest budgets and improvements based on the above information
- Preparation and review of budgets
- Control and planning sales of products
- Market study analysis on new products
- Reports of competition (Price comparisons)
- Analysis of the increase in price of competition & review of compliance strategies
- Update pricing lists
- Do follow-up and implementation flowchart of marketing activities
- Manage consumer complaints (customer service)
- Communication and monitoring of product availability
- Coordinate with distributors for delivery and despatch of product
- Daily sales reporting
- Formulating client quotations
- Enter purchase orders
- Liasing with customers onsite
- Evaluation of return on activities carried out at the point of sale.
- Maintained relationships with existing clients and developed new contacts in the industry.
- Analyzed competitor activities to develop competitive advantages for products and services.
- Researched best practices in the industry and recommended improvements in operational efficiency.
CONTROL ANALYST OF OPERATIONS
PACIFIC INSURANCE
, Peru
10.2014 - 01.2015
- Monitoring medical specialist productivity
- Report to senior management on the productivity of multiple departmental health division managers for the reallocation of portfolio items
- Analyse departmental feedback (internal/external stakeholders) to enable development of internal improvement practices
- Evaluate and monitor team KPI’s
- Update the standards and procedures for change management.
Planning and Accreditation
UNIVERSITY OF SAN MARTIN DE PORRES
, Peru
05.2013 - 02.2014
- Coordinate and plan faculty activities
- Provide design support and carry out the annual internal audit of administrative processes
- Evaluate proposals of accrediting agencies that comply with University policies of quality, as well as the requirements to ensure accreditation is recognised by the CONEAU
- Coordinate with the relevant entities, and develop action and improvement plans, as needed, to comply with the procedures, standards, and criteria of the accrediting agencies
- Manage internal system procedures
- Evaluation of compliance with the strategic plan and the annual operating performance of faculty support.
Logístics
MINISTRY OF ENVIRONMENT
, Peru
03.2012 - 03.2013
- Development of contract execution database
- Preparation of various service orders in the area of contract-logistics execution
- Verifying status of contractual execution in the acquisition of property in the area of logistics and service
- Provide contract process support
- Preparation of certification orders for compliance and delivery
- Update and manage payments in accordance with due date register
- Management of the Kardex
- Control of inputs and outputs.
Education
Certificate IV Workplace Health and Safety -
WAIFS – West Australian Institute of Further Studies
01.2019
BACHELOR of International Commerce Business Administration -
University of San Martin de Porres
01.2014
Skills
- Customer Service
- Menu Recommendations
- Identification verification
- Data Acquisition
- Database Administration
- Event Coordination
- Presentation Design
- Relationship Building
- Meeting facilitation
- Payment Processing
- Analytical Problem Solving
- Data quality
- Data Analysis
- Attention to Detail
- Inventory Management
- Payment Processing
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited
Portuguese
Limited
Certification
- Automatic- Australian Driving License
- RSA
- White Card
References
- Oliver Wheeler, Supervisor Federal Hotel, 0455162629
- Mariella Antola, Supervisor Marwin Cleaning Services, 0432961477
Timeline
Bar Attendant
Federal Hotel
01.2019 - 01.2020
HOUSEKEEPER
Federal Hotels Group
12.2018 - 08.2019
SCHOOL AND OFFICE CLEANER
Marwin Cleaning Services
07.2017 - 11.2018
COMMERCIAL ANALYST
LG ELECTRONICS – Air Conditioner Products
05.2015 - 06.2016
CONTROL ANALYST OF OPERATIONS
PACIFIC INSURANCE
10.2014 - 01.2015
Planning and Accreditation
UNIVERSITY OF SAN MARTIN DE PORRES
05.2013 - 02.2014
Logístics
MINISTRY OF ENVIRONMENT
03.2012 - 03.2013
Certificate IV Workplace Health and Safety -
WAIFS – West Australian Institute of Further Studies
BACHELOR of International Commerce Business Administration -
University of San Martin de Porres
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