Summary
Overview
Work History
Education
Skills
Languages
Future Plans
Hobbies and Interests
Certification
Interests
Timeline
Generic

Hilgo Wong

Ashmore,Australia

Summary

I have honed my customer service and table service abilities through hands-on experience in fast paced diners
during my work placements. While my tenure at 'Zarraffa’s Coffee' was brief, it taught me the importance of
situational awareness and provided opportunities for teamwork and leadership engagement. Over the span of
around 6 months, I worked at a newly opened store "Fin’s Choice," where I adapted quickly, acquired new
skills, and enhanced my proficiency in time management, customer service, and observational skills. My
aspiration to further improve my skill set inspires me to seek more opportunities in diverse work environments.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Tasty Bamboo Garden
01.2019 - Current
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Streamlined reservation management, resulting in reduced wait times and increased table turnover rates.

Front of House Employee

Fin's Choice
04.2022 - 09.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.

Barista Trainee

Zarraffa's Coffee
05.2021 - 08.2022
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
  • Boosted sales through upselling menu items and promoting seasonal specials.
  • Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
  • Streamlined order processing by efficiently operating the point-of-sale system and handling cash transactions accurately.

Education

High School Diploma -

Benowa State High School
Benowa, QLD
11.2023

Benowa State High School
11.2023

Skills

  • First Aid Training
  • Phone Etiquette
  • Professional Appearance
  • Strong Work Ethic
  • Team player attitude
  • Foreign language skills

Languages

Cantonese
Basic Mandarin
Basic Japanese

Future Plans

Complete certificates and enter JMC university specializing in the arts. Start an animation studio to encourage collaboration of animation artists.

Hobbies and Interests

  • Art
  • Visual arts
  • Photography
  • Animation

Certification

Interests

I am very captivated by art and visual arts such as photography and animation, which I have taken an interest
in. I plan to complete my certificates and enter JMC university specializing and leading university in the arts,
allowing me to expand my skills and display them to the world. I also dream of starting an animation studio to
encourage the collaboration of animation artists to create eye-catching and memorable films for audiences,
and to do that, I must start by understanding people.

Timeline

Front of House Employee

Fin's Choice
04.2022 - 09.2023

Barista Trainee

Zarraffa's Coffee
05.2021 - 08.2022

Front of House Employee

Tasty Bamboo Garden
01.2019 - Current

High School Diploma -

Benowa State High School

Benowa State High School
Hilgo Wong