HILINA AREGA
Jane Brook,WA
Summary
I am a single mum of one daughter and am starting my life again after separating from my husband. I want to return to work to provide for my family and find my independence again. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Salesperson
My Self
01.2016 - 06.2018
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Contributed to team objectives in fast-paced environment.
Sales Manager
Kriubel Import & Export
01.2015 - 01.2018
- I was responsible for managing a team of employees and ensuring that they were receiving their salary on time
- I also was responsible for making sure that stock was coming in and out of the company seamlessly
- My role also consisted of me travelling to and from Thailand to facilitate transport of inventory.
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Distributor Sales (South Africa)
Royale Business Club International Inc.
01.2014 - 01.2016
- I was responsible for facilitating sales and garnering interest in new wellness products that were recently introduced to South African market.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
MS Effective Communication
01.2014 - 01.2015
- I was responsible for managing the day-to-day operations of a computer shop where customers came to use computers to access the internet or to scan/print documents.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Optometrist Assistant
Maleda Optometrist Clinic
01.2010 - 01.2011
- I was responsible for booking and calling clients in for appointments or to collect their glasses, cashiering, and ordering inventory from India and England.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Administration
ANM Swiss Industry P.L.C.
01.2011 - 01.2011
- I was responsible for customer-facing relations in the organization
- I also was responsible for taking orders from customers over the phone and ensuring products were getting to the customers
- I also assisted in resolving issues with the distributor.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Waitress
Kaldis Coffee
01.2010 - 01.2011
- I was part of the hospitality team in Kaldis Coffee, responsible for serving drinks and food to customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Inspected dishes and utensils for cleanliness.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Ethiopian Airlines Pilot Association
01.2009 - 01.2010
- I was responsible for serving food and drinks in an exclusive restaurant and rest area for pilots in Addis Ababa
- I was able to exhibit excellent customer service and hospitality skills in this role.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Certificate -
Bole Sinior Secondary School
12.2010
Skills
- Positive attitude and passion
- Interpersonal skills
- Multicultural sensitivity/awareness
- Quick learner
- Reliability and responsibility
- Loyalty
- Adaptability and flexibility
- Customer Needs Assessment
- Contract Negotiation
Activities
English (Fluent), Amharic (Fluent), French (Basic), Cooking, Dancing, Helping others
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Salesperson
My Self
01.2016 - 06.2018
Sales Manager
Kriubel Import & Export
01.2015 - 01.2018
Distributor Sales (South Africa)
Royale Business Club International Inc.
01.2014 - 01.2016
Assistant Manager
MS Effective Communication
01.2014 - 01.2015
Administration
ANM Swiss Industry P.L.C.
01.2011 - 01.2011
Optometrist Assistant
Maleda Optometrist Clinic
01.2010 - 01.2011
Waitress
Kaldis Coffee
01.2010 - 01.2011
Waitress
Ethiopian Airlines Pilot Association
01.2009 - 01.2010
High School Certificate -
Bole Sinior Secondary School
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