Hillary Larsen

• Assisted with organizing DENT community events
• Provided event related data entry and research
• Handled logistics with venue staff
• Contributed written material to attendee newsletters

• Handled PDX operations for a 424 room luxury hotel
• Sales Force and Lightspeed proficient
• Ensured highest level guest satisfaction and successful conflict resolution
• Assisted with guest accounting requests
• Facilitated communication between all hotel departments
• Provided training and supervisor support for 5 service agents

• Responsible for checking in and checking out guests
• Provided concierge services
• Tracked room sales, rates, and special promotions

Assisted in financial aspects of the hotel operation

• Responsible for serving, running, bussing, and providing exemplary customer service
• Responsible for training new-hires
• Experience handling large parties and events
• Thorough knowledge of extensive beer, wine, and liquor menu
• POS proficient, Food Handler Certified, Alcohol Serving Permit