Hilton Mtanda
Clarkson,WA
Summary
Visionary healthcare executive with over 20 years of proven leadership across clinical, operational, and strategic roles in Australia’s public, private, and remote healthcare systems. Renowned for driving system-wide improvements in mental health, forensic nursing, and community health services. Expert in organisational governance, workforce development, integrated care models, and stakeholder engagement.
Combines clinical credibility with strong business acumen, underpinned by postgraduate qualifications in Health Management, Forensic Mental Health, and International Public Health. A decisive, values-driven leader who builds high-performing teams, fosters innovation, and delivers measurable outcomes across complex service environments.
Overview
24
24
years of professional experience
Work History
Social and Emotional Wellbeing Manager
Derbarl Yerrigan Health Service
03.2022 - Current
- Coordinate and lead Several teams including Family Domestic and sexual Violence, Counselling, Mental Health, Suicide Prevention and Aftercare, Social work and Aboriginal Community Liaison Officers. Successfully meeting all KPIs and maintaining funding.
- Cultivate positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Implement health promotion campaigns to raise awareness of health-related issues.
- Analyse health data and create reports to present to community leaders, funders and stakeholders.
- Identifies community resources to support around 50 clients per day.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruit, hire and train all staff, provide direct supervision, ongoing staff development and continuing education to employees.
- Build partnerships with community organisations to expand reach and impact.
- Monitor and evaluate health programs to verify quality and efficacy.
- Develop and implement health education programs to help individuals and communities improve health and well-being.
- Supervise grants team, offering technical and administrative oversight and support.
- Promote transparency and compliance across organisation and revise programs, objectives and strategies to align with DYHSinitiatives.
- Created and managed social media campaigns to increase brand engagement.
- Increased customer engagement through social media
Complex Case Coordinator {38hrs/Week}
Department Of Veteran Affairs
07.2022 - 03.2023
- Direct provision of high quality, evidence informed clinical services including intake, assessment and referral, complex case management, and case coordination to caseload of clients (veterans, serving defence force members, and eligible family members) with identified complex and/or multiple needs. Provide other evidence informed clinical services relevant to professional qualification as required.
- Maintain clinical records according to Open Arms standards, collating and analysing data from client records, and preparing reports as required to assist in evaluating and improving service delivery.
- Liaise and form partnerships with DVA, ADF, other government departments, ex-service organisations, community based mental health and welfare agencies, and all other organisations involved in meeting identified needs of veteran and defence force communities and families, where there is need for both acute care and longer term rehabilitation of clients. This includes development of shared knowledge base that helps inform appropriate practice and referral pathways for service access.
- Work systemically with key internal and external stakeholders to influence recovery approach to service delivery within stepped care model for vulnerable or at-risk veteran and defence force communities and families, in accordance with Open Arms policy and procedures.
- Participate in internal and external meetings as directed.
- Participate in community development and service promotion activities as required.
- Contribute to development and delivery of Open Arms group programs as required.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Remote Clinical Nurse Specialist {38 Hrs/week}
NT Government
04.2022 - 07.2022
- Provided mental health assessment and support within the framework of an integrated service, including hospital and remote community settings, utilising a multi-disciplinary approach to service delivery.
- Provided consultation and liaison services, as well as a range of interventions necessary to support people affected by significant mental health illness, including support for carers and significant others.
- Participated in collaborative partnerships in service delivery with relevant agencies, including remote health clinics, community organisations, consumers and carers to support people in remote communities and promote mental health and wellbeing.
- Participated in the development and review of policies and protocols, continuous quality improvement activities and service delivery in line with the National Safety and Quality Health Service Standards.
- Participated in professional development activities, clinical supervision and evidence based practice models to provide effective outcomes for consumers and carers.
- Provided accurate and timely data collection, record keeping, report writing and other administrative tasks as required.
- Followed defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
Remote Clinical Nurse Specialist {38 Hrs/week}
Nganampa Health Council
01.2022 - 04.2022
- Prepared monthly and quarterly contractual KPI reports.
- Conducted quarterly quality audits and implemented improvement and control strategies.
- Provided counselling and case management to clients with moderate to severe mental health disorders.
- Liaised closely with family & carers as required.
- Regularly reviewed patients' mental state.
- Administered Treatment, monitored & ensured compliance.
- Provided physical health education and information to patients.
- Maintained links, undertook case reviews and conferencing with general practitioners, psychiatrists and allied health.
- Contributed to planning of care with clients and carers.
- Created customised care plans, working with hospital staff and families to assess and meet individual needs.
- Exceeded goals through effective task prioritisation and great work ethic.
- Alcohol and other substance assessment, treatment, liaison and referral.
Remote MH Nurse/Team Leader {38 Hrs/week}
Pikawiya
09.2021 - 01.2022
- Managed the SEWB and Suicide Aftercare & Prevention teams.
- Prepared monthly and quarterly contractual KPI reports.
- Conducted quarterly quality audits and implemented improvement and control strategies.
- Led a small team of 5 clinical staff and provided expertise, consultation and in-house training.
- Provided clinical nursing service to 110 clients with moderate to severe mental health disorders.
- Established therapeutic relationships with clients and provided psychotherapy.
- Liaised closely with family & carers as required.
- Regularly reviewed patients' mental state.
- Administered treatment, monitored & ensured compliance.
- Provided physical health education and information to patients.
- Maintained links, undertake case reviews and conferencing with general practitioners, psychiatrists and allied health.
- Contributed to planning of care with clients and carers.
- Provided ongoing case management of clients suffering moderate to severe mental illness.
- Alcohol and other substance assessment, treatment, liaison and referral.
After-Hours Hospital Coordinator {PT 32 Hrs/week}
Healthscope
05.2021 - 08.2021
- Conducted operational and clinical management of inpatient mental health services.
- Worked effectively as part of the mental health management team and supported after-hours clinical staff in the planning, delivery and evaluation of clinical care, ensuring patient care was continuous, safe, well managed and of the highest quality.
- Managed resources/workloads, replacement and or redeployment of staff, the rostering system and coordination of the after-hours staff call back system.
- Acted as first point of contact during emergencies, disasters and/or incidents after-hours.
- Maintained professional standards of practice, performance management of clinical staff and cost-centre management.
- Created agendas, materials and communications for team meetings.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk- related documents for audit and accreditation.
- Managed day-to-day operations, including supervision and assignment delegation.
- Trained and mentored new employees to maximise team performance and achieve daily KPIs.
- Collaborated with staff to maximise customer satisfaction, streamline procedures and improve patient safety and service quality.
- Facilitated on-site staff training and developed processes and procedures to increase safety and quality.
- Communicated and coordinated with multiple stakeholders and staff to achieve top results.
- Exercised exemplary clinical judgment when making care decisions.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimise performance and safety.
- Actively engaged and participated in consults, patient care plan development and patient monitoring.
- Investigated and independently resolved complaints from staff, doctors and patients by leveraging clinical judgment and unit management expertise.
- Advised caregivers and family members in providing emotional and psychological care to support patient needs.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Evaluated skills of all nursing personnel and verified staff certifications for validity.
- Educated patients and caregivers on healthcare protocols and processes.
Mental Health Clinician {Casual}
QLD Government/Aurora Health
11.2020 - 05.2021
- Acute mental health nursing.
- Sub-acute mental health nursing.
- Alcohol & other drugs, assessment and treatment.
- Community engagement, needs assessments.
- Population and public mental health nursing.
- Mentorship & preceptorship, team-leading & shift coordination.
- Consumer and stakeholder engagement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintain energy and enthusiasm in fast-paced environment.
- Serve customers in a friendly, efficient manner following outlined steps of service.
- Exceed goals through effective task prioritization and great work ethic.
- Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Work flexible hours; night, weekend, and holiday shifts.
- Prepare a variety of different written communications, reports and documents to ensure smooth operations.
- Perform client assessments and developed treatment plans.
- Provide clients with recommendations to community resources.
- Utilise psychosocial interventions to support clients in meeting therapeutic goals.
- Document client progress in confidential files.
- Direct family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Observe and monitor client behavior and responses to treatment.
- Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Deliver client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Work collaboratively with other mental health professionals to provide consistent care and minimise diversion.
- Develop goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Clinical Advisor {38 Hrs/week}
Selectability
04.2020 - 09.2020
- Clinical governance.
- Clinical consultation and liaison service.
- Stakeholder-engagement.
- Tenders and business case writing.
- Policy writing and review.
- Clinical leadership.
- Clinical supervision.
- Clinical oversight.
- Clinical support for general managers, team leaders, support coordinators and LSWs.
- Clinical education and psychoeducation.
- Project planning and management.
- Psychotherapy and other individual and group psychosocial treatment modalities.
- Multidisciplinary practice.
- Recruitment, training and retention of clinical and support staff.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Evaluate patients and implemented comprehensive treatment plans to enhance mental health.
- Utilise positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Mental Health Coordinator {38 Hrs/week}
Gidgee Healing
05.2019 - 04.2020
- Prepared monthly and quarterly contractual KPI reports.
- Conducted quarterly quality audits and implemented improvement and control strategies.
- Skilled-up approximately 50 non-clinical staff and provided expertise, consultation and in-house training.
- Provided clinical nursing service to 40 clients with moderate to severe mental health disorders.
- Established therapeutic relationships with clients.
- Liaised closely with family & carers as required.
- Regularly reviewed patients' mental state.
- Administered treatment, monitored & ensured compliance.
- Provided physical health education and information to patients.
- Maintained links, undertake case reviews and conferencing with general practitioners, psychiatrists and allied health.
- Contributed to planning of care with clients and carers.
- Provided ongoing case management of clients suffering moderate to severe mental illness.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
Clinical Nurse Specialist {38 Hrs/week}
NT Government
11.2018 - 05.2019
- Worked in collaboration with other staff within Community Mental Health Services, Inpatient Mental Health Services, Emergency Department, Alcohol and Drug Services and a range of community service providers, to deliver improved outcomes for individuals presenting with mental illness and/or mental disorders, including those with complex risk presentations.
- Worked within a multidisciplinary team to deliver coordinated, assertive case management including triage, crisis intervention, intake and assessment, development and implementation of short/medium/long term care planning for designated clients.
- Provided clinical expertise and acted as clinical resource for staff and other providers involved in management of patients with mental health concerns, including those with co-occurring alcohol or drug use issues.
- Applied expert clinical nursing knowledge and skills and coordinated clinical practice within community mental health.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Created agendas, materials and communications for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Led projects and analysed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Identified issues, analysed information and provided solutions to problems.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Carried out day-day-day duties accurately and efficiently.
Forensic MH Nurse Specialist {38 Hrs/week}
NT Government
05.2018 - 11.2018
- Conducted risk assessment and management.
- Utilised clinical outcome scales (HONOS), clinical risk formulation, anamnestic and actuarial risk assessment, individualised care planning, assessing historical, clinical and risk management issues.
- Engaged in psychosocial interventions, pharmacological interventions and discharge planning.
- Dealt with dual diagnoses and multiple diagnoses, aggression management, mental health review tribunals and indigenous mental health.
- Acted as a resource for other clinicians and other service providers involved in the management of patients with mental health concerns, including those with dual/multiple diagnoses, including alcohol or drug use problems.
- Utilised expert clinical nursing knowledge and skills and coordinated clinical practice within the forensic mental health service.
- Developed team communications and information for multidisciplinary team meetings.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk- related documents for audit and regulatory exams.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all consumers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nurse Manager {38 Hrs/week}
Quality Health Care
07.2015 - 11.2015
- Provided clinical leadership, clinical supervision, cost centre management, training and coaching and mental health service coordination.
- Carried out recruitment, selection and retention, service commissioning, accreditation, policy and clinical practice guideline writing, multi-stakeholder engagement, service model design & implementation, service agreement design, facility management.
- Conducted positive behavior support planning and individualized person-centered care planning.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Conducted outreach to local community leaders and progressive organisations and assisted with local and regional on-site events.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Created agendas, materials and communications for team meetings.
- Achieved mutual agreements and cleared-up miscommunications by working with all parties to reach win-win solutions.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
A/DON/Nurse Manager {38 Hrs/week}
Nepean Blue Mountains LHD NSW Health
08.2014 - 07.2015
- Conducted operational and clinical management of the local health district's inpatient and community mental health services.
- Supervised and coordinated mental health services, including Triage and Emergency Care Support, patient flow and bed management for acute inpatients and emergency patient care services across the LHD.
- Worked effectively as part of the mental health management team and supported after-hours clinical staff in the planning, delivery and evaluation of clinical care, ensuring patient care was continuous, safe, well managed and of the highest quality.
- Managed resources/workloads, replacement and or redeployment of staff, the rostering system after-.
- Hours and coordination of the after-hours staff call back system.
- Acted as first point of contact during emergency, disaster and/or incident management after-hours.
- Maintained professional standards of practice, performance management of clinical staff and cost-centre management.
- Created agendas, materials and communications for team meetings.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk- related documents for audit and accreditation.
- Managed day-to-day operations, including supervision and assignment delegation for a 60-member team.
- Trained and mentored new employees to maximise team performance and achieve daily KPIs.
- Collaborated with staff to maximise customer satisfaction, streamline procedures and improve patient safety and service quality.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Facilitated on-site staff training and developed processes and procedures to increase safety and quality.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by25%.
- Communicated and coordinated with multiple hospital departments and staff to achieve top results.
- Exercised exemplary clinical judgment when making care decisions.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Actively engaged and participated in consults, patient care plan development and patient monitoring.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Advised caregivers and family members in providing emotional and psychological care to support patient needs.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Evaluated skills of all nursing personnel and verified staff certifications for validity.
- Educated patients and caregivers on healthcare protocols and processes.
Nursing Unit Manager {38 Hrs/week}
Healthscope
03.2013 - 05.2014
- Managed the day-to-day financial, clinical and operations of a 19-bedded private psychiatric unit.
- Managed health information systems, service re-design, finance, budgets & insurance, workforce matters, workplace conduct &culture, procurement & purchasing, pay & entitlements, recruitment & selection, learning & development, incident & complaint management, workplace health & safety, performance development, corporate & clinical governance, business communication, risk management, quality improvement, planning & reporting and equipment & resource management.
- Improved operations by working with the multi-disciplinary team, consumers and other significant stakeholders to find workable solutions.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising fromdeliverables.
- Created agenda, materials and communications for team meetings.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Developed cost-savings and new solutions to existing problems through persistent research and innovation.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Escalated identified risk issues, challenged and trends to senior management and delivered risk- related documents for audit and accreditation.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Managed a team of 30 staff members from various clinical and non-clinical backgrounds.
- Improved bed occupancy by 50% in 12 months.
- Solicited medical history information from patients to provide the best and most effective medical advice.
- Communicated with patients with compassion while keeping medical information private.
- Participated in weekly meetings with department heads to discuss census information, admissions and discharges for residents.
- Coordinated.
- Delivery of exceptional patient care by evaluating work flows and facilitating positive therapy program changes.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Implemented new hire training to further develop skills and initiate discussions on task prioritisation.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Resolved conflicts promptly among doctors, nurses and other healthcare employees to keep workflows on task.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Conducted research, gathered information from multiple sources and presented results.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Mental Health Services Manager {38 Hrs/week}
IHMS
11.2011 - 09.2012
- Coordinated the operational and clinical management of the IHMS (Department of Immigration's Health Service Provider) Mental Health Service within Australasia.
- Providing advice to the executive team and supervision to 30 team leaders across Australasia.
- Responsible for recruitment& succession planning, policy writing, change management, risk management and conflict resolution.
- Compiling ministerial reports, senate estimate reports, clinical reporting, public health surveillance, screening and reporting, public health monitoring & evaluation, health promotion, multi-stakeholder engagement and collaboration.
- Conducted commonwealth ombudsman reports, consumer consultation and engagement, coordinating mental health services in all detention centres within Australasia.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Recruited and hired intelligent clinical and administrative staff to bolster skills-set of already talented team.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited well-qualified candidates to fill vacancies and offer clients safe and quality care.
- Created and implemented policies and procedures for effective risk assessment and management.
- Solicited medical history information from patients to provide the best and most effective medical advice.
- Directed daily operations at immigration facilities caring for more than 5000 individuals across Australasia.
- Created agenda, materials and communications for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Coordinated the torture and trauma specialist referral project (2012) to improve assessment, clinical outcomes and specialist referral timeframes by 25%.
- Coordinated the psychological support program clinical practice guideline project to improve client clinical outcomes (2012).
- Coordinated the mental health assessment clinical practice guideline project (2012).
- Coordinated the clinical handover project to standardize handover processes across IHMS (2012).
- Designed, facilitated and conducted Australia-wide mental health awareness training to various government and contracted stakeholders within immigration detention facilities (2012).
Mental Health Team Leader {38 Hrs/week}
IHMS
08.2011 - 11.2011
- Led a 15 staff multidisciplinary team of nurses, psychologists, counsellors and psychiatrists.
- Managed the day to day operational and clinical of the VIDC.
- Fostered a commitment to patient safety and quality in delivery of healthcare and provided clinical governance to ensure continued high quality and safe services.
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Created agenda, materials and communications for team meetings.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Consistently provided exceptional service and attention to clients and stakeholders.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Improved operations by working with team members and consumers to find workable solutions.
- Coordinated the clients of concern project (2011) to streamline and expedite external specialist referrals and processing of vulnerable individuals and families.
Education
Master of Health Management -
University Of New South Wales
Sydney, NSW2018
Master of Forensic Mental Health -
University Of New South Wales
Sydney, NSW2011
Diploma of Higher Education - Mental Health Nursing
Buckinghamshire New University
Chalfont St Giles2004
Skills
- Clinical auditing and accreditation
- Case management and coordination
- Mental Health Service management and commissioning
- Forensic Mental Health service management
- Consultation and stake holder engagement
- Clinical supervision and practice supervision
- Quality improvement and change management
- Risk assessment and management
- Clinical leadership & governance
- Staff Training and Development
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Workflow Management
- Revenue Growth
- Strategic Partnerships
- Succession Planning
- Budget Planning
- Sustainability Initiatives
- Resource Allocation
- Policy Development and Enforcement
Affiliations
- Australian Health Practitioner Regulation Agency (AHPRA)
- Australian College of Mental Health Nurses (ACMHN)
- Association for Behavior Analysis Australia (ABAA)
- Association for Positive Behavior Support Australia (APBSA)
- Queensland Nurses & Midwives Union (QNMU)
- Australasian College of Health Service Management (ACHSM)
- Nursing& Midwifery Council (NMC) (formerly UKCC)
Timeline
Complex Case Coordinator {38hrs/Week}
Department Of Veteran Affairs
07.2022 - 03.2023
Remote Clinical Nurse Specialist {38 Hrs/week}
NT Government
04.2022 - 07.2022
Social and Emotional Wellbeing Manager
Derbarl Yerrigan Health Service
03.2022 - Current
Remote Clinical Nurse Specialist {38 Hrs/week}
Nganampa Health Council
01.2022 - 04.2022
Remote MH Nurse/Team Leader {38 Hrs/week}
Pikawiya
09.2021 - 01.2022
After-Hours Hospital Coordinator {PT 32 Hrs/week}
Healthscope
05.2021 - 08.2021
Mental Health Clinician {Casual}
QLD Government/Aurora Health
11.2020 - 05.2021
Clinical Advisor {38 Hrs/week}
Selectability
04.2020 - 09.2020
Mental Health Coordinator {38 Hrs/week}
Gidgee Healing
05.2019 - 04.2020
Clinical Nurse Specialist {38 Hrs/week}
NT Government
11.2018 - 05.2019
Forensic MH Nurse Specialist {38 Hrs/week}
NT Government
05.2018 - 11.2018
Nurse Manager {38 Hrs/week}
Quality Health Care
07.2015 - 11.2015
A/DON/Nurse Manager {38 Hrs/week}
Nepean Blue Mountains LHD NSW Health
08.2014 - 07.2015
Nursing Unit Manager {38 Hrs/week}
Healthscope
03.2013 - 05.2014
Mental Health Services Manager {38 Hrs/week}
IHMS
11.2011 - 09.2012
Mental Health Team Leader {38 Hrs/week}
IHMS
08.2011 - 11.2011
Master of Health Management -
University Of New South Wales
Master of Forensic Mental Health -
University Of New South Wales
Diploma of Higher Education - Mental Health Nursing
Buckinghamshire New University
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