Himabindu Parepally
Swan Hill,VIC
Summary
Motivated to maintain customer satisfaction and contribute to company success using her customer service, data analysis and IT support skills. Skilled with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of MS Excel and MS SQL. Hardworking Customer Service Representative with 3 years of experience working with Logistics, Aviation, Retail. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
RGIS
Stocking Customer Service Representative
08.2018 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Representative
AVIA FLIGHT SERVICES
11.2017 - 07.2018
- Reviewed office needs in order to develop budget and justify approval.
- Assisted in procurements to secure adequate resources to facilitate operations.
- Designed and implemented policies and procedures to manage administrative and personnel-related functions.
- Prepared and submitted requests for recruitment, promotion and reassignment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
People Tech Group
06.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Computer Science Engineering - Information Technology
Vignan Institute of Technology
Hyderabad, India05.2015
Skills
- Maintenance and Repair
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Data Entry
- Problem-Solving
Timeline
RGIS
Stocking Customer Service Representative
08.2018 - 08.2019
Administrative Representative
AVIA FLIGHT SERVICES
11.2017 - 07.2018
Customer Service Representative
People Tech Group
06.2015 - 02.2016
Bachelor of Computer Science Engineering - Information Technology
Vignan Institute of Technology
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