HIMAL SHRESTHA
Macksville,NSW
Summary
Responsible and motivated manager ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Star Hotel
Macksville
06.2024 - Current
- Trained and mentored a team of restaurant workers
- Maintained accurate and efficient staff scheduling system to meet staffing requirements.
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
Restaurant Manager
La cucina di vino
- Hire, train, and supervise restaurant employees
- Create staff schedule and roster to ensure appropriate staffing
- Remain in consultation with chefs and plan menu
- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering, as necessary
- Take ownership of budgets and cost control methods to minimize expenses
- Address customer needs, comments, and complaints
- Adhere to and enforce employee compliance with health, safety, and sanitation standards
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel.
Food &Beverage Service: Bar All rounder
Holiday Inn Darling Harbour
08.2019 - 12.2020
- Preparing and serving food and drinks
- Taking order from the customers and advising on daily specials or allergen
- Operating a point-of-sale terminal and EFTPOS machine
- Cash handling and banking
- Clearing up used dishes and cutlery from tables and wiping them down, ready to reset
- Taking dirty plates and cutlery to the kitchen for washing
- Cleaning coffee grinders, coffee machines, blenders and equipment
- Maintaining service area to food safety standards.
Team Member
Coles
Zetland, Goonellabah And Lismore, NSW
10.2018 - 05.2020
- Enhancing excellent communication and interpersonal skills through serving customers in a busy work environment
- Providing best quality of product to customers
- Coordinating with team member in markdown, collecting waste, checking quality, stock talking and cleaning the bunk every month
- Working effectively within a team environment and independently as required
- Quickly resolving customer's complaints with strong interpersonal and negotiation skills
- Effectively interacting with team members, team leader and manager for layout planning
- Unloading pallets using both electric and manual pallet jack.
Food &Beverage Service: Assistance Guest Service officer
Gokarna Forest Resort
10.2016 - 11.2017
- Train new team member
- Ensuring all the team member are well groomed
- Setting buffet for breakfast
- Assigning team member with section and responsibility
- Handling the customer complain and solving it
- Conducting briefing and de-briefing
- Stocking drinks and ordering the required inventory from store department.
Education
Masters in Management - Tourism and Hospitality -
International Collage of Management Sydney
Manly, SydneyBachelors in Hotel Management (BHM) -
Nepal Collage of Travel and Tourism Management
Kathmandu, NepalSkills
- Language skill
- Positive learner
- Persuasive in nature
- Good Time Management
- Ability to cope and work under pressure
- Ability to focus on work
- Guest experiences
- Social media networking
- Special Event Coordination
- Guest Relations Management
- Cash Handling
- Staff Scheduling
- Staff Training
- Employee Development
- Training and mentoring
Competencyskillsummary
English, Nepali, Hindi, True, True, True, True, True
Attributes
- Ability to learn quickly
- Highly motivated self-starter professional, able to spark interest and take initiative
- A flexible professional, enjoying learning new skills, quickly adapts to organizational changes
- Computer and technical skill
- Experience in swiftpos Touch v9.57 and 10
- Experienced in using Excel, Word, PowerPoint, SharePoint, Google drive, drop box
- Confident and experienced in delivering presentation using PowerPoint during my study.
- Time Management Skill - Ability to organize and priorities tasks according to the requirements, to complete the tasks on time
- Leading Ability - Ability to lead and provide guidelines clearly and succinctly explain to the team everything from organizational goals to specific tasks
References
- Milan Kumal, Star Hotel, Owner, 0452631639
- Umesh Kumar, La cucina Di vino, Head Chef, 0447947562
- Samad Chaudhary, Coles, Fresh Produce manager, 0433329324
Timeline
Hotel Manager
Star Hotel
06.2024 - Current
Food &Beverage Service: Bar All rounder
Holiday Inn Darling Harbour
08.2019 - 12.2020
Team Member
Coles
10.2018 - 05.2020
Food &Beverage Service: Assistance Guest Service officer
Gokarna Forest Resort
10.2016 - 11.2017
Restaurant Manager
La cucina di vino
Masters in Management - Tourism and Hospitality -
International Collage of Management Sydney
Bachelors in Hotel Management (BHM) -
Nepal Collage of Travel and Tourism Management
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