Himal Thapa
Greenvale,VIC
Summary
Proven leader with a track record of enhancing productivity and streamlining operations at City Fm and ISS Facility Services. Skilled in Operations Management and Employee Motivation, I've successfully mentored teams towards achieving over 30% efficiency improvements. Specialize in fostering strong customer and vendor relationships, driving financial management, and implementing strategic business improvements.
Overview
5
5
years of professional experience
Work History
Supervisor
City Fm
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
ISS Team Leader/ Periodical Supervisor
ISS Facility Services
10.2019 - 12.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Frequently inspected production area to verify proper equipment operation.
Education
MBA - Finance
Tribhuwan University
Kathmandu, Nepal04.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Discipline
- Operations Management
- [Software] experience
- Business Administration
- Financial Management
Timeline
Supervisor
City Fm
01.2024 - Current
ISS Team Leader/ Periodical Supervisor
ISS Facility Services
10.2019 - 12.2023
MBA - Finance
Tribhuwan University
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