RAVIN DIMANTHA
Summary
Experienced Agile Delivery Lead and Release Train Engineer, overseeing intricate projects and cross-functional teams within large enterprises utilizing Agile, SAFe, and Waterfall methodologies. Proficient in Project Management, Digital Delivery, and Stakeholder Engagement/Management. Holds certifications as a PRINCE2 Practitioner, Scrum Master and SAFe Agilist.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Agile Delivery Lead
Woolies X
07.2024 - 03.2025
- Successfully delivered asynchronous messaging capabilities for the Woolworths App and Web, significantly enhancing customer communication
- Led the seamless transition of the messaging platform from Genesys Chat to LivePerson Messaging, ensuring minimal disruption
- Extended asynchronous messaging functionality to the Everyday Rewards App and Web, expanding customer engagement channels
- Implemented customer surveys via Medallia upon completion of messaging interactions, gathering crucial feedback for service improvement
- Successfully integrated customer messaging interactions with the Salesforce agent desktop, empowering agents with streamlined communication tools
- Facilitated squad and tribe-level prioritization sessions, effectively contributing to the development and implementation of strategic roadmaps for customer communication initiatives
- Optimized agile methodologies, including ceremonies, governance, tools, metrics, and reporting, to enhance the efficiency and effectiveness of product and business teams
- Collaborated with and influenced diverse stakeholders across the organization, ensuring alignment of roadmaps and deliverables for complex messaging platform integrations
- Cultivated a high-performance team culture characterized by productivity, accountability, and a commitment to continuous improvement
- Contributed to the upliftment of business-wide agile capabilities through coaching on agile and Scrum methodologies and leading initiatives such as a Jira Uplift program
Senior Scrum Master
Macquarie Group
07.2023 - 06.2024
- Facilitated Scrum ceremonies including Daily Standup, Sprint Planning, and Retrospectives, ensuring team alignment and progress tracking
- Implemented Dependency and Risk management strategies, minimizing project bottlenecks and enhancing delivery predictability
- Led PI Planning sessions, orchestrating cross-functional collaboration and alignment on program objectives
- Developed a Power BI dashboard to enhance Jira hygiene and conformity, providing real-time insights for informed decision-making
- Spearheaded the creation of a Jira Advanced Roadmap for the User Access Management program, enabling transparent tracking of program delivery milestones
- Mentored team members on Agile best practices, fostering a culture of continuous improvement and innovation
- Collaborated with stakeholders to prioritize backlog items and optimize sprint goals, ensuring alignment with business objectives
- Championed Agile methodologies within the organization, driving adoption and fostering a culture of collaboration and accountability
- Conducted Agile training sessions for team members and stakeholders, empowering them with the skills and knowledge to embrace Agile principles effectively
Agile Delivery Manager | Group Scrum Master | Release Train Engineer
Telstra
10.2021 - 06.2023
- As the Release Train Engineer for the MyTelstra, managed the domain portfolio delivery and implemented scaled agile framework across the domain
- Was accountable for overall product and agile practices, providing mentoring and support to product teams
- Led Program Increment (PI) Planning for MyTelstra Apps and Web across 10 Feature Teams
- Facilitated Scrum of Scrum, retrospectives, delivery tracking ceremonies, artifacts and cadence
- Defined and evolved domain roadmap and represented in cross-domain relations
- Facilitated Inspect and Adapt (I&A) events at the Program Increment (PI) and Release Train (RT) levels
- Facilitated the MyTelstra Domain retrospective at Agile Release Train levels
- Managed MyTelstra team budget and forecast over quarters
- Planned resources with Telstra HR and labor hire entities
Delivery Lead | Scrum Master
Qantas
03.2021 - 09.2021
- Deliver projects for Qantas Digital Booking and Reservations platform using Amadeus PSS
- Deliver projects for Digital Payments platform using Amadeus Ecommerce and Payments system
- Deliver new Digital Payment Checkout using Amadeus and Adyen technology stacks
- Deliver new Digital Payment Vault for storing customer payment cards using Amadeus Payments system and Adyen Payments platform
- Coordinate with globally dispersed Amadeus teams for timely project delivery
- Convert $250M customer flight credits to reusable Digital Payment cards using SITA's UATP platform
- Plan Agile delivery and roadmap for Digital Payments and Booking engine
- Work with Product Owners and Scrum Master for backlog prioritization to align with Purchase Domain OKRs
- Manage resource forecasting and allocate Epics in Jira to Scrum team
- Coordinate with third-party vendors for deliverables and align releases with Purchase Domain's requirements and timelines
Agile Delivery Lead | Group Scrum Master | Release Train Engineer
Telstra
04.2020 - 03.2021
- Scrum Master for two mobile feature teams, facilitating Agile ceremonies and activities
- Work with Product Owner for backlog prioritization to align with Mission-level Themes and Capabilities
- Manage resource forecasting and allocation of Epics in Jira to Scrum team
- Participate in Program Increment planning and prioritization sessions
- Enable fixed services on the Salesforce stack on MyTelstra mobile app
- Enable prepaid services on the Salesforce stack on MyTelstra mobile app
- Build new MyBoost app
- Project manage migration of mobile hotspot traffic from legacy platform to Kubernetes containers on AWS
- Manage solution design, development, and deployment lifecycle
- Engage with Security Architecture and Penetration Testing teams, managing remediation activities
- Work with Hotspot device vendors to rollout updated firmware to utilize the new platform
- Manage throttled migration of existing production traffic to AWS platform and decommission legacy platform
Scrum Master
Qantas
12.2019 - 04.2020
- Facilitate Agile ceremonies and activities for the Scrum team
- Work with Product Owner for backlog prioritization to align with Purchase Domain KPIs
- Manage resource forecasting and allocation of Epics in Jira to Scrum team
- Work with third-party vendors, including Amadeus Payments, for deliverables, aligning releases with Purchase Domain requirements and timelines
- Collaborate with Incident Management teams to triage and resolve Service NOW tickets related to the team
Group Scrum Master | Release Train Engineer
Telstra
09.2019 - 11.2019
- Facilitating Scaled Agile ceremonies and Group Scrum activities
- Working with Product Owner (PO) for backlog prioritization to align with company/function OKRs
- Manage resource forecasting and allocation of Epics in Jira to Scrum Teams
- Status reporting and overseeing portfolio operating rhythms including risks and issues management and leading engagement activities
Senior E2E Scrum Master / Senior Project Manager
Telstra
11.2018 - 08.2019
- Manage agile delivery teams using Scrum of Scrums
- (SoS)
- Manage the delivery of Digital Channels, including Online and Apps
- Manage project dependencies across multiple agile teams
- Manage the E2E project delivery and timeline
- Manage project finance and reporting
- Stakeholder management and reporting to sponsors on Mission (Project) status in Governance meetings
- Managed the project budget and forecast across financial years using SAP and EPM365
Senior Agile Project Manager
Telstra
02.2018 - 10.2018
- Senior Project Manager for Digital Application Delivery
- Led the delivery of Telstra's Find My Phone feature for the 24x7 mobile app across iOS and Android, with an Azure-based backend platform
- Managed beta testing and continuous improvement of the app using the HoeckyApp
- Oversaw the project budget and forecast across financial years
- Collaborated with business counterparts for funding and delivery timelines
Senior Project Manager
Asurion
06.2013 - 02.2018
- Project Manager for Telstra Business Stay Connected Mobile Insurance Program
- Led the rollout of a digital channel for both consumer and business subscribers
- Managed the delivery and continuous improvement of IT systems
- Acted as the onshore counterpart for the offshore development team
- Accountable for the onshore IT budget
- Implemented the Avaya Net Promoter Score (NPS) Survey Platform for the Call Center
Software Development Manager / Scrum Master
ProTel Communications Ltd
04.2008 - 12.2012
- Scrum Master with experience in building and training scrum teams
- Facilitation of Agile ceremonies such as stand-up, planning, showcases, and retrospectives
- Removing impediments and fostering a team environment to deliver value on time
- Technical Lead and Technology Evangelist with experience in requirement analysis with client business teams
Senior Software Engineer
04.2004 - 03.2008
Systems Engineer
10.2001 - 03.2004
Education
BSc - Computer Science & Engineering
University of Moratuwa
Master of Laws (LLM) - International Information Technology Law
The Robert Gordon University
Skills
- Scrum
- Agile Methodologies
- Agile Project Management
- Stakeholder management
- Software development lifecycle
Certification
- Lean Six Sigma Foundations
- PRINCE2 Practitioner
- Certified Scrum Master
- CCNA
Timeline
Agile Delivery Lead
Woolies X
07.2024 - 03.2025
Senior Scrum Master
Macquarie Group
07.2023 - 06.2024
Agile Delivery Manager | Group Scrum Master | Release Train Engineer
Telstra
10.2021 - 06.2023
Delivery Lead | Scrum Master
Qantas
03.2021 - 09.2021
Agile Delivery Lead | Group Scrum Master | Release Train Engineer
Telstra
04.2020 - 03.2021
Scrum Master
Qantas
12.2019 - 04.2020
Group Scrum Master | Release Train Engineer
Telstra
09.2019 - 11.2019
Senior E2E Scrum Master / Senior Project Manager
Telstra
11.2018 - 08.2019
Senior Agile Project Manager
Telstra
02.2018 - 10.2018
Senior Project Manager
Asurion
06.2013 - 02.2018
Software Development Manager / Scrum Master
ProTel Communications Ltd
04.2008 - 12.2012
Senior Software Engineer
04.2004 - 03.2008
Systems Engineer
10.2001 - 03.2004
Master of Laws (LLM) - International Information Technology Law
The Robert Gordon University
BSc - Computer Science & Engineering
University of Moratuwa
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