Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Himani Bharti

Summary

Aviation passionate student pilot with 14 months of experience as a Customer Service Officer in the airline industry. Proven ability to manage check-in procedures, assist passengers, and ensure smooth airport operations. Seeking to leverage skills as a pilot with previous aviation knowledge and experience to contribute to impact company success.

Overview

6
6
years of professional experience

Work History

Airline Customer Service Officer

REX Airlines
05.2023 - 07.2024
  • Use of the airline Sabre system
  • Accurately checking in passengers whilst being time efficient, issuing boarding passes and bags tags
  • Providing information on flight schedules, delays and cancellations
  • Communicating boarding protocols and safety protocols
  • Addressing and resolving customer inquires and complaints in a professional manner
  • Handling special requests such as disabilities, special needs or seat arrangements
  • Complying with airline policies and safety regulations
  • Coordinating with other airport staff to manage boarding processes and ensure timely departures
  • Assisting with sales of tickets and reservation booking issues
  • Ensuring passengers comply with safety and security regulations such as screening carry on items and verifying documentation
  • Liaising with ramp staff, flight crew, pilots and management
  • Escorting passengers through check points to gates
  • Making public announcements in regards to flight departures and arrivals
  • In charge of smoothly operating the departure and arrival of aircraft in a timely manner
  • Completing pre boarding and conducting boarding procedures
  • Disembarking passengers off aircraft in accordance with safety regulations
  • Use of attaching and retracting aerobridges to aircraft in accordance with safety regulations
  • Communicating important information with flight crew in regards to flight details
  • Handling lost/damaged bag claims
  • Investigating the whereabouts of missing baggage
  • Retrieving and chasing up lost/damaged/delayed baggage
  • Initiating insurance claims
  • Processing damaged baggage claims and responding with outcome
  • Rushing bags to final destination.
  • Organising deliveries for lost/damaged/delayed luggage
  • Coordinating with ramp staff,operations and other ports to ensure missed/delayed baggage reaches final destination
  • Retrieval of lost items on aircraft, other ports and inside terminal
  • Organising pick and delivery of lost items left with airline to rightful owner
  • Maintaining reports of passenger incidents, lost items and lost/damaged baggage
  • Maintained a record of each passenger inquiry and complaint
  • Regional and Domestic operations trained
  • Helped large volume of passengers every day with positive attitude and focus on customer satisfaction
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Promoted company brand and unique offerings through personalized customer service
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
  • Maintained customer satisfaction by addressing customer needs and resolving concerns

Sales Assistant

Accent Group (Skechers)
11.2021 - 04.2023
  • Preparing opening and closing of the store
  • Efficiently using point-of-sale (POS) systems to process transactions and manage sales data
  • Counting the daily cash and preparing deposits
  • Making cash withdrawals and deposits for store needs
  • Preparing and organising cash in registers for smooth operations
  • Balancing cash in registers and investigating discrepancies
  • Ensuring all stock is counted during stock take and placing inquiries for missing stock, Presentation of the store
  • Training new hires on correct procedures and integrating them into the team
  • Handling customer complaints and inquiries related to experience or product concerns.
  • Vigilantly attending to customers needs
  • Assisting customers make informed purchasing decisions
  • Providing product details and demonstrating product benefits
  • Maintaining store cleanliness and presentation
  • Efficiently setting up displays and meeting deadlines for KPSI's
  • Assisting with the stocking and restocking of shelves, ensuring that products are displayed attractively and are easily accessible.
  • Keeping track of inventory levels, conducting stock counts, and reporting discrepancies
  • Setting up and maintaining in-store displays according to company guidelines and seasonal changes.
  • Working closely with other team members to achieve sales targets and maintain store standards.

Floor Staff

Jay Miglani (San Churro)
11.2020 - 01.2022
  • Efficiently using point-of-sale (POS) systems to process transactions and manage sales data
  • Food handling and food preparation of various items on menu
  • Addressing customer complaints and inquiries.
  • Greeting customers and seeing to any needs or special requests
  • Providing detailed information about products, answering questions, and helping customers make informed purchasing decisions
  • Maintaining store hygiene and cleanliness as per standards
  • Training new staff on duties and duties required in each sector of store
  • Taking customer orders with accuracy and detail

Café All-rounder

Gourav Sood (Jamaica Blue)
09.2018 - 01.2020
  • Managing the till and money related issues
  • POS system
  • Preparing food that did not require a chef at hand
  • Assisting with customer complaints and issues
  • Barista
  • Handling the floor
  • Closing and opening of the store
  • Providing training to new staff members
  • Stocking and replenishing items
  • Ensuring store cleanliness standards are met

Education

Victorian Certificate of Education -

Wyndham Central College
2020

Skills

  • Airline Customer Service
  • Recreational Pilots license
  • Aeorbridge License
  • Gate Agent
  • Baggage Services
  • Aviation Safety Regulations
  • Professional demeanour
  • Multitasking ability
  • Effective communication
  • Time management

References

Joanne Fletcher 

Rex Melbourne Airport Manager 

0419 322 790


Marilou Aquino

Rex Operations Head and Coordinator

0403 532 604


Rob Schonfelder

Rex Operations Head and Coordinator

0414 447 400


Jazmine Brehaut

Manager at Skechers

0449 582 341

Languages

Hindi
Punjabi

Timeline

Airline Customer Service Officer

REX Airlines
05.2023 - 07.2024

Sales Assistant

Accent Group (Skechers)
11.2021 - 04.2023

Floor Staff

Jay Miglani (San Churro)
11.2020 - 01.2022

Café All-rounder

Gourav Sood (Jamaica Blue)
09.2018 - 01.2020

Victorian Certificate of Education -

Wyndham Central College

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Himani Bharti