Himani Himani
Caroline Springs,VIC
Summary
Dynamic Patient Service Assistant with a proven track record at Western Health, excelling in customer service and patient communication. Skilled in data management and knowledgeable in medical terminology, I effectively enhance patient care and safety while demonstrating flexibility and problem-solving abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
PATIENT SERVICE ASSISTANT
WESTERN HEALTH (SUNSHINE HOSPITAL)
St Albans, VIc
07.2021 - Current
- Greet and assist patients, visitors, and staff in a professional and empathetic manner.
- Support daily patient care activities including mobility, hygiene, and comfort measures.
- Assist clinical staff with patient transfers and positioning using appropriate techniques and equipment.
- Maintain cleanliness and order in patient rooms, common areas, and clinical spaces according to infection control standards.
- Prepare rooms for new patient admissions, including bed-making and restocking of supplies.
- Serve meals to patients and provide assistance as required; monitor intake and report concerns.
- Transport specimens, medical records, and equipment as directed by nursing or medical staff.
- Dispose of clinical, general, and hazardous waste in accordance with hospital protocols.
- Respond promptly to patient call bells and communicate patient needs to nursing staff.
- Observe and report any changes in patient condition or behavior to the appropriate healthcare professional.
- Participate in workplace health and safety and quality improvement activities.
- Ensure equipment and supplies are cleaned, sanitized, and ready for use.
- Demonstrate respect, empathy, and professionalism in every patient interaction.
Administrative Assistant
Euphoria consultants ptv ltd
Melbourne, VIC
12.2020 - Current
- Answering phone calls and emails
- Scheduling appointments and meetings
- Greeting visitors and clients
- Filing and organizing documents
- Data entry and maintaining records
- Ordering office supplies
- Assisting with basic correspondence
- Helping prepare reports and presentations
- Managing calendars for team members
- Supporting other staff with administrative tasks
ENVIRONMENT SERVICE ASSISTANT
MONASH MEDICAL CENTRE, CLAYTON
CLAYTON
07.2020 - Current
- Monitor waiting area activity and assure a clean, organized, and safe environment.
- Responsible for cleaning, disinfecting of patient rooms upon discharge, as well as, cycle cleaning of isolation rooms as per department and infection control standards
- Work in emergency department according to hospital policy
- Excellent customer service skills, including good communication
- Ability to interact in a positive manner and communicate well with patients, families, co-workers, supervisor and other hospital employees
- Excellent customer service skills, including good communication
- Ability to interact in a positive manner and communicate well with patients, families, co-workers, supervisor and other hospital employees
- Clean and service patient rooms, offices, lavatories, conference rooms, lounges, exam rooms, on-call rooms, clean and dirty utility rooms, shower rooms daily
- Refill all paper towel, toilet paper, seat cover and soap dispensers daily
- Notify supervisor immediately of any injuries (accidents), safety issues or serious personnel situation
- Waste Removal: including general waste, clinical and sharps waste, recyclables and confidential waste
- Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.
- Trash removal, vacuuming carpets, dry mop and wet mop floors, high and low dusting of furniture, walls, ledges and fixtures.
- Job Duties
PATIENT SERVICE ASSISTANT
WESTERN PRIVATE HOSPITAL, FOOTSCRAY
FOOTSCRAY
03.2020 - 09.2021
- Determining a patient’s needs.
- Facilitating the admission, discharge and transfer of patients.
- Maintaining a clean and safe working environment.
- Serving meals to patients and then monitoring their eating habits.
- Providing meal supplements and fresh drinking water as needed.
- Keeping patient’s rooms and equipment clean, neat and orderly.
- Observing a residents’ health concerns and reporting abnormalities to the charge nurse.
- Generally assisting with patients’ overall comfort.
- Carrying out a range of housekeeping duties.
- Helping patients to walk and use a wheelchair.
- Collected preparing and transporting specimens to the laboratory.
PERSONAL CARE ASSISTANT(PCA)
RYMAN HEALTHCARE (WEARY DUNLOP) AGED CARE
03.2020 - 09.2020
- Providing good Personal hygiene by helping the resident with shampooing, bathing and other personal care according to the resident`s care plan
- Providing and promoting goof nutrition by assisting with food and fluid, preparing meals and giving special diet when necessary
- Communicates with all residents effectively including the maintenance and the fitting of hearing aids and glasses as required.
- Assisting those residents’/clients with challenging behaviours, by participation in the development and implementation of an individually designed management plan.
- The residents’ mobility, by assisting with walking, use of wheelchairs and other aids and transfers.
- Complete incident reports that they are witness to, diet sheets, attendance records.
- Review resident care plans with sign off by a Registered Nurse.
- Adhering to all safety laws and regulations at the workplace.
- DUTIES
ENVIRONMENT SERVICE ASSISTANT
RYMAN HEALTHCARE (WEARY DUNLOP) AGED CARE
04.2019 - 09.2020
- Strip soiled linen from beds and make beds
- Maintaining the kitchen, family room, den, bedrooms and bathrooms.
- Using commercial cleaning products for dusting, vacuuming, cleaning floors and walls.
- Replaced wet, used towels including those left on the floor with fresh ones;
- Cleaned windows, glass partitions and mirrors, using various cleaning solvents
- Cleaned and dusted and mopped all work area.
- Laundry and folding clothes, if asked.
- Maintain a professional appearance and friendly attitude.
- Empty and clean trash containers and dispose of trash in a sanitary manner.
- Prepare and deliver meals to the aged care and acute care areas.
- Assist with laundry practices which include: collection of soiled and personal linen, check and order linen supplies, wash linen and the redistribution of clean and personal linen
- Clean and sanitize toilets, tubs, showers and sinks.
- Maintain equipment and follow OSHA safety guidelines for cleaning supplies. Organize and restock supplies as needed.
- Report any maintenance issues, safety hazards or observed property damage to appropriate person
- Restock toilet paper, paper towels, and other products.
- Job Duties
Education
Diploma of Community Service - Community Service
Mccarthy Learning
Melbourne, VIC01-2024
Certificate 3 - Health Service Assistant
Institute of Health And Nursing Australia
Australia02-2021
Certificate 3 - Individual Support and Disability
Institute of Health And Nursing Australia
Australia03-2020
Certificate IV - Small Business Management
Edufacts Pty Ltd
Melbourne, VIC01-2018
Certificate IV - Business Management
Altec College
Melbourne03-2014
Diploma - Marketing
Altec College
Melbourne03-2013
Skills
- Customer service
- Excellent patient communication skills
- Data input and management
- Knowledge of medical terminology and symbols
- Time management
- Flexible problem-solving
References
AVAILBLE ON REQUEST
Timeline
PATIENT SERVICE ASSISTANT
WESTERN HEALTH (SUNSHINE HOSPITAL)
07.2021 - Current
Administrative Assistant
Euphoria consultants ptv ltd
12.2020 - Current
ENVIRONMENT SERVICE ASSISTANT
MONASH MEDICAL CENTRE, CLAYTON
07.2020 - Current
PATIENT SERVICE ASSISTANT
WESTERN PRIVATE HOSPITAL, FOOTSCRAY
03.2020 - 09.2021
PERSONAL CARE ASSISTANT(PCA)
RYMAN HEALTHCARE (WEARY DUNLOP) AGED CARE
03.2020 - 09.2020
ENVIRONMENT SERVICE ASSISTANT
RYMAN HEALTHCARE (WEARY DUNLOP) AGED CARE
04.2019 - 09.2020
Diploma of Community Service - Community Service
Mccarthy Learning
Certificate 3 - Health Service Assistant
Institute of Health And Nursing Australia
Certificate 3 - Individual Support and Disability
Institute of Health And Nursing Australia
Certificate IV - Small Business Management
Edufacts Pty Ltd
Certificate IV - Business Management
Altec College
Diploma - Marketing
Altec College
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