Himani Saluja
Epping,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Practice Manager
GP Practice
Clifton hill, VIC
03.2025 - Current
- Managing the daily running of the Medical Centre, rostering staff, and making sure reception duties are performed on a daily basis.
- Medicare billings, TAC, and WorkCover billings are to be receipted on a daily basis.
- Ordering and maintaining stationery and supplies.
- Handling templates, doctors' sessions, and the layout of the appointment book.
- Addressing the complaints.
- Liaising with IT and account departments to handle any related issues/improvement.
- Handling of HMR, TAC, and Work Claims.
- Chasing up outstanding debtors and accounts.
- Billing of patient accounts – DVA, Medicare, and Private: online claiming and handling rejection with Medicare.
- Monthly meetings with the GP and staff.
- Make sure the clinic complies with the standard infection control policies.
- Daily Banking, Mid-Month, & Month-End Reporting
- New staff recruitment, training, and supervision of reception staff.
- Incident and adverse event reporting.
- Maintain the patient’s information, merging the patient’s files.
- Handling Hotdoc configuration and setup.
- Maintain the patient’s information, merging the patient’s files.
- Handling the GP Telehealth and Private Billings,
- Addressing the complaints.
Oversaw compliance with healthcare regulations and quality standards. - Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Second In Charge
For Health Group
Melbourne , Vic
06.2024 - 03.2025
- Leading/supervising team, making roster
- Use of Medical Director and Pracsoft and Bulk Document software.
Prepare weekly performance reports. - Ordering and maintaining stationary and supplies.
- Handling templates, doctors' sessions and layout of appointment book.
- Liaising with IT and account departments to handle any related issues/improvement.
- Handling of HMR, TAC and Work Claims.
- Chasing up outstanding debtors and accounts.
- Billing of patient accounts – DVA, Medicare, and Private
Online claming and handling rejection with Medicare. - Training and supervision of reception staff.
- Incident and adverse event reporting.
- Maintain patient’s Information/Merging patient’s files.
- Front of house reception.
Answering telephone enquiries. - Meet and greet patients on arrival to the practice.
Scheduling/rescheduling patient’s appointments.
Telehealth Medical Receptionist
Tamaki Health
Auckland
06.2021 - 03.2024
- Answering all incoming phone calls in a courteous and professional manner
- Insurance identification, patient updates, and organised filing system
- Maintained medical and financial documentation, and scheduled appointments
- Patient information collection, verifying insurance, Customer Services
- Experience using Pinga operating system: hands-on experience in integrating network for administrative tasks for healthcare system
- Interacting with developers and business developers in healthcare in coordinating pings software test process
- Handled MedTech evolution (practice management system) and underlying technicalities for providing clinical support and patient management requirements for General practice and urgent care setups
Customer Services Representative
Noel Leeming
Auckland
03.2018 - 05.2021
- Friendly, prompt, and professional customer communication with adherence to KPI’s
- Recommending, and selling, innovative products based on individual interests and needs
- Knowledgeable in promotions, payment policies, and security practices
- Assisting clients in finding the right products and services and addressing any enquiries
- Following up on any enquiries
- Assisting to handle the workload of incoming and outgoing repairs, filing completed orders and completing administrative reports
Software Engineer in Development | Testing
Open Access Technology
India
01.2015 - 01.2016
- Agile collaboration for web and desktop software development
- Expertise in creating database objects and functions
- Creation of technical design documents and unit test plans
- Design, code, and test program changes
- Handling change orders, enhancements, and internal variances
- Strong understanding of Object-Oriented Programming (OOPS)
- Unit testing and peer testing involvement
- Creation of high and low-level design documents and test plans
- Conducted functional, non-functional, regression, and performance testing
Education
Master of Science -
Mata Gujri College
India06-2014
Bachelor of Computer Science -
Govt Ripudaman College, Punjabi University
India12.2011
Skills
- Excellent customer service skills
- Attention to detail
- Medical terminology
- Proficient in Microsoft Word, PowerPoint, and Excel
- Quick to learn new software
- Strong problem-solving skills
- Policy and procedure development
- Patient records management
- Practice management
- Workflow management
- Staff training
- Financial planning
- Workflow improvement
- Healthcare administration
- Team management
- Medicare billing
References
Available on Request
Languages
- English
- Hindi
- Punjabi
Timeline
Practice Manager
GP Practice
03.2025 - Current
Second In Charge
For Health Group
06.2024 - 03.2025
Telehealth Medical Receptionist
Tamaki Health
06.2021 - 03.2024
Customer Services Representative
Noel Leeming
03.2018 - 05.2021
Software Engineer in Development | Testing
Open Access Technology
01.2015 - 01.2016
Master of Science -
Mata Gujri College
Bachelor of Computer Science -
Govt Ripudaman College, Punjabi University