Himanshi
Warnbro,WA
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Supervisor
Red Rooster Baldivis
02.2024 - 06.2024
- Trained staff on customer service best practices for improved interactions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
Manager
God's Club Private Limited
03.2023 - 02.2024
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Onboarded new employees with training and new hire documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
MBA - Masters of Professional Accounting
Institute of Management And Commerce
Perth, WA02.2026
Skills
- Cash handling
- Employee training
- Staff management
- Workplace safety
- Customer-oriented
- Operations management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Taking Orders
- Customer Engagement
- Safe Food Handling
- Drive-Thru Operations
- Food Preparation
- Store Opening and Closing
- Order Management
References
Tushar
Restaurant Manager
Red Rooster Baldivis
0450370095
Certification
- First Aid Certification
- Food Safely Certification
- Craveable Shift Supervisor Certification
Timeline
Shift Supervisor
Red Rooster Baldivis
02.2024 - 06.2024
Manager
God's Club Private Limited
03.2023 - 02.2024
MBA - Masters of Professional Accounting
Institute of Management And Commerce
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