- Engaging in food photography and sharing culinary creations on social media
- Volunteering at community kitchens and food-related charities
- Historical Exploration
HIMANSHI JAIN
Business Analyst
📍 Melbourne, VIC,VIC
Summary
Results-oriented Business Analyst with over 4 years of experience delivering business process improvements, CRM/QMS implementations, and data-driven solutions across healthcare, pharmaceutical, and education sectors. Skilled in requirements elicitation, gap analysis, stakeholder engagement, and Agile/Waterfall delivery. Proficient in SQL, Power BI, Jira, and ERP/CRM systems including SAP, Salesforce, and Dynamics 365. Strong communicator with proven ability to collaborate across cross-functional teams and drive continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Analyst
SeerPharma Pty Ltd
03.2022 - 01.2025
- Led the end-to-end implementation of Mastercontrol QMS for a national healthcare network, improving patient engagement and reducing admin time by 30%.
- Conducted over 20 stakeholder workshops to gather and validate business requirements across departments.
- Mapped and optimized over 50 processes using BPMN, via Lucidchart, and MS Visio.
- Developed user stories, acceptance criteria, and supported sprint planning in an Agile (Scrum) environment.
- Delivered data dashboards in Power BI to track KPIs, supporting monthly executive reporting.
Junior Business Analyst
Career Education Consultancy Australia
10.2020 - 03.2022
- Spearheaded the migration from the legacy student management system to Dynamics 365 CRM.
- Worked closely with academic and IT teams to define business rules, identify gaps, and develop process documentation.
- Created test scenarios and facilitated UAT, ensuring alignment with regulatory requirements.
- Enhanced reporting accuracy by 40% through SQL-based data validation and dashboard creation.
- Supported change management initiatives, leading onboarding sessions for over 100 users.
Junior Business Analyst
Immi Smart Pty Ltd
11.2019 - 07.2020
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Education
Master of Technology - Enterprise Systems & Business Analytics
Federation University
Melbourne07.2021
Bachelor of Commerce (Hons.) -
Chitkara University
Chandigarh11.2017
Skills
Core Competencies
Business Process Modelling (BPMN, UML)
Requirements Elicitation & Documentation
Stakeholder Management & Engagement
Gap Analysis (As-Is / To-Be)
User Stories / Use Cases / Acceptance Criteria
Workshops & Facilitation
Business Rules Definition
Agile (Scrum) & Waterfall Methodologies
Soft Skills
Cross-Functional Collaboration
Analytical Thinking
Verbal & Written Communication
Attention to Detail
Stakeholder Alignment
Facilitation & Negotiation
www.linkedin.com/in/himanshi-j-411297104
Interests
Certification
MasterControl SysAdmin Level 5
Timeline
MasterControl SysAdmin Level 5
11-2024
Business Analyst
SeerPharma Pty Ltd
03.2022 - 01.2025
Junior Business Analyst
Career Education Consultancy Australia
10.2020 - 03.2022
Junior Business Analyst
Immi Smart Pty Ltd
11.2019 - 07.2020
Master of Technology - Enterprise Systems & Business Analytics
Federation University
Bachelor of Commerce (Hons.) -
Chitkara University