Himanshi Sharma
183 Frontier Avenue, Aintree,VIC
Summary
To achieve a challenging position in a professionally managed and dynamic organization by using my education, talent & professional experience to make significant contributions to the goals & objectives of the organization.
Overview
4
4
years of professional experience
Work History
Deputy Manager in Retail Assets Operations
ICICI BANK
12.2022 - 01.2024
- Handling post underwriting activities of home loan and education loan.
- Disbursement and sanctioning of home loan files in I lens (Mortgage software developed by ICICI)
- Handling of finance customer request management related to Pre EMI to EMI and refunds related requests.
Quality Manager in Virtual Business Development Team (VBDT channel)
IndusInd Bank Limited
03.2021 - 11.2022
- Leading, mentoring & monitoring the performance of agents to ensure efficiency in process of meeting of individual & group targets.
- After sales verifications.
- Communicated training on tips to increase the Sale, Product based training, New hire training on Policies, Compliance, Products, Customer Handling and Objection Handling skills.
- Providing feedback regarding their call qualities and enhancing their selling skills.
- Preparing verification tracker, publishing channel sales report on monthly basis.
- Handling customer calls.
Customer service Officer in Branch banking
Axis Bank LTD
09.2019 - 02.2021
- Handling customer’s existing accounts and helping them in creating new accounts with Axis.
- Assisting customers.
- Handling branch operational work.
- Selling bank products.
- Cash handling at teller counter.
Education
Master of Commerce -
Panjab University
Chandigarh, India07-2019
Bachelor of Commerce -
Panjab University
Chandigarh, India07-2017
Skills
- Tally ERP 90
- MS Office
- Basic knowledge of Computer
PERSONAL INFORMATION
- Date of Birth : 24th April 1996
- Gender : Female
- Marital Status : Married
- Address: 183 Frontier Avenue, Aintree, VIC 3336
Languages
English & Hindi
INTERNSHIP EXPOSURE
Worked as an Intern from June 2018 to Aug 2018 in Axis Bank, Sector 20, Panchkula.
REFERENCE
Prashant Ahuja Ruchir Kakar
Retail Banker, Westpac Mortgage Broker, Equity Smart PTY Ltd
Sydney, NSW Melbourne, VIC
P: 0451882164 P: 0410678590
Timeline
Deputy Manager in Retail Assets Operations
ICICI BANK
12.2022 - 01.2024
Quality Manager in Virtual Business Development Team (VBDT channel)
IndusInd Bank Limited
03.2021 - 11.2022
Customer service Officer in Branch banking
Axis Bank LTD
09.2019 - 02.2021
Master of Commerce -
Panjab University
Bachelor of Commerce -
Panjab University