Himanshu Arora
Clyde North,Victoria
Summary
Psychology graduate from Monash University with over five years of experience in diverse healthcare settings, dedicated to empowering individuals from various backgrounds through person-centred, evidence-based practices. Recognised for exceptional communication skills, keen behavioural observation, and analytical problem-solving abilities, along with a proven track record of accurate documentation and building trusting relationships while effectively managing complex tasks in fast-paced environments. A strong passion for enhancing mental health, disability, and community services drives a commitment to promoting recovery, independence, and positive outcomes for all clients.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
SABRINI FOODS WAREHOUSE
Carrum Downs, VIC
07.2022 - 10.2022
- Delivered exceptional customer service by responding to enquiries and resolving concerns professionally.
- Resolved customer enquiries through active listening, empathy, and effective problem-solving.
- Managed challenging interactions with professionalism, ensuring positive customer experiences.
- Maintained high standards of quality, accuracy, and timely service in a fast-paced environment.
- Collaborated with team members to deliver efficient, customer-focused support.
Dental Assistant
BROAD OAK MEDICAL, DENTAL AND SPECIALIST CENTRE
Cranbourne East, VIC
05.2019 - 08.2021
- Supported patient wellbeing through compassionate and person-centred care
- Communicated effectively with anxious and distressed individuals
- Assisted in creating a calm and supportive environment for patients
- Maintained accurate clinical documentation and confidential records
- Built trusting relationships through empathy, reassurance and active listening
- Collaborated with healthcare professionals to deliver quality patient care
Dental Assistant (Temp Nurse)
DENT A FIND
Multiple Clinics And Hospital Settings
02.2017 - 04.2021
- Worked across public hospital, community and private healthcare settings, including Monash Health services
- Supported children, people with disabilities, refugees and culturally diverse patients
- Built rapport with individuals experiencing anxiety, distress and communication barriers
- Adapted communication to meet diverse support needs
- Maintained accurate and confidential patient records
- Collaborated with multidisciplinary healthcare teams
Education
Graduate Diploma - Psychology
Monash University
VIC04-2026
Call Centre Training - Customer Service
Hallam Learning Centre
Online01-2022
Certificate III - Dental Assisting
Foundation Education
Queensland01-2017
Skills
- Mental health awareness
- Behaviour assessment
- Person-centred approach
- Building Rapport
- Crisis Management
- Patient Intake assessment
- Neurodiversity-Affirming Support
- Multicultural competence
- Multidisciplinary Team Collaboration
- Customer relationship management (CRM)
Certification
- Mental Health First Aid for Health Professional Students (Component 1)
- NDIS Worker Orientation Module
- AMEP Volunteer Tutor
- NDIS Worker Screening Check
- Working With Children Check
- National Police Check
- Driver's Licence & Vehicle with comprehensive insurance
Timeline
Customer Service Representative
SABRINI FOODS WAREHOUSE
07.2022 - 10.2022
Dental Assistant
BROAD OAK MEDICAL, DENTAL AND SPECIALIST CENTRE
05.2019 - 08.2021
Dental Assistant (Temp Nurse)
DENT A FIND
02.2017 - 04.2021
Certificate III - Dental Assisting
Foundation Education
Graduate Diploma - Psychology
Monash University
Call Centre Training - Customer Service
Hallam Learning Centre