Himanshu Manchanda
Epping
Summary
Adapt at enhancing security and customer satisfaction, I leveraged vigilant surveillance and effective communication to improve safety at Pokies Online. Skilled in CCTV monitoring and conflict resolution, my proactive approach resulted in a significant reduction of incidents, showcasing my ability to lead and maintain a secure environment.
Overview
2025
2025
years of professional experience
Work History
Unarmed Security Guard
Pokies Online
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
Security Guard
Chief Group Services
04.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Baker
Coles Supermarket
08.2021 - 08.2022
Baker
Davies Bakery
08.2015 - 08.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Increased customer satisfaction with friendly and efficient service.
- Cut and shaped dough for pies, rolls and other pastries.
- Determined baking times for various items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Education
Diploma - Commercial Cookery
Technical Institute of Victoria
Carlton, VIC04.2023
Bachelor - Accounting
La Trobe University
Melbourne, VIC08.2018
Skills
- Facility security
- Crowd control
- Situational awareness
- Report writing
- Property patrol
- Security equipment operation
- Maintaining confidentiality
- CCTV monitoring
- Incident reporting
- Vigilant surveillance
- Physical fitness
- Accident investigations
- Public safety protocols
- CCTV tracking
- First aid administration
- Entrance monitoring
- Security inspection
- Attentive and observant
- Customer service
- Ground patrol
- Punctuality
- Honest and dependable
- Team leadership
- Reliable and responsible
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Security Guard
Chief Group Services
04.2024 - Current
Baker
Coles Supermarket
08.2021 - 08.2022
Baker
Davies Bakery
08.2015 - 08.2021
Unarmed Security Guard
Pokies Online
Diploma - Commercial Cookery
Technical Institute of Victoria
Bachelor - Accounting
La Trobe University
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