Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Himanshu Raval

Summary

Proven IT Support Engineer and Shift Supervisor with a track record of enhancing customer satisfaction at Compnow Tech through expert application support and exceptional customer service. Skilled in network support and fostering team productivity, consistently surpassing SLAs by leveraging technical and interpersonal skills to drive process improvements and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Compnow Tech
07.2023 - 07.2024
  • Delivered prompt and professional IT assistance, ensuring high client satisfaction and building positive relationships.
  • Resolved diverse issues across networks, desktops, mobile devices, and VPNs to support seamless operations.
  • Contributed to efficiency by identifying recurring issues and supporting knowledge sharing, with a focus on process improvements.
  • Maintained up-to-date knowledge of tech trends and solutions, fostering innovative troubleshooting approaches.
  • Consistently met SLAs and quality standards through timely and effective issue resolution.
  • Utilized data from recurring support issues to identify trends and inform process improvements, enhancing customer experience and support efficiency.

Shift Supervisor

Hungry Jack's
02.2021 - 06.2023
  • Managed daily operations and led a shift team to ensure smooth workflow and adherence to company policies.
  • Handled incoming phone calls, addressed customer inquiries, processed orders, and resolved issues promptly.
  • Utilized the POS system for processing orders, handling cash transactions, and ensuring transaction accuracy.
  • Conducted cash counting and managed till closing procedures, ensuring accurate reconciliation of daily sales.
  • Provided training and guidance to new employees, focusing on maintaining service quality and operational efficiency.
  • Demonstrated leadership in resolving employee conflicts and improving team productivity through effective communication and problem-solving skills.

Education

Bachelor of Information Technology

Federation University, IIBIT Campus
Adelaide, SA
06-2023

Diploma of Information Technology

Strathfield College
Sydney, NSW
03-2021

Skills

  • Program Installations
  • Troubleshooting Network Issues
  • Android/ Apple Devices
  • Managing Tickets
  • Database management
  • Microsoft 365
  • AWS
  • Azure
  • Cloud Computing
  • Administration and Reporting
  • Power BI
  • Hardware Support

Accomplishments

  • Collaborated with team of 4 in the development of Internship program website.
  • Resolved product issue through consumer testing. Supervised team of 4 team members.
  • Achieved Satisfactory feedback and results through effectively helping with Documentation and programming.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Google IT Support

References

  • Available upon request

Timeline

IT Support Engineer

Compnow Tech
07.2023 - 07.2024

Shift Supervisor

Hungry Jack's
02.2021 - 06.2023

Bachelor of Information Technology

Federation University, IIBIT Campus

Diploma of Information Technology

Strathfield College

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Himanshu Raval