Summary
Overview
Work History
Education
Skills
Timeline
Generic

Himanshu Sahu

Bentleigh East,VIC

Summary

Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Executive

NIIT Limited (Bank Of America)
01.2022 - 12.2022
  • Handling escalated customer inquiries and complaints, resolving complex issues promptly.
  • Implementing quality control measures and provide feedback to team members for improvement.
  • Collaborating with other departments (e.g., sales, product, or operations) to resolve customer issues and improve overall customer experience.
  • Analyzing customer data and feedback to identify trends and opportunities for service enhancements.
  • Communication with customers through various channels, such as phone, email, chat, and social media.
  • Generating and analyzing reports on key performance indicators (KPIs) to track team performance and customer satisfaction

Associate Training Coordinator

NIIT Limited (Shell Oil Industry)
02.2021 - 12.2021
  • Ensuring logistical arrangements for training, including room bookings, equipment setup, and materials distribution.
  • Provide administrative support during training, such as managing attendance, distributing materials, and addressing participants' questions
  • Preparation training reports and analyze data to assess training program effectiveness.
  • Work closely with the training team, HR department, and subject matter experts to ensure training materials are up-to-date and relevant.
  • Managing multiple training projects simultaneously, ensuring they are completed on time and within budget.

Marketing Executive Intern

Honda Cars India Limited
06.2019 - 08.2019
  • Assisted in creating written, video and image content for marketing channels.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Helped with planning and hosting of marketing events.
  • Contributed to mock-ups, email campaigns, and social media content.

Education

Master - Business Analytics

Monash University
Melbourne, VIC
02.2025

Master - Marketing Management And Research

Seneca College
Toronto, Canada
04.2022

Bachelor of Commerce - Finance And Marketing

Amity University
Madhya Pradesh, India
07.2020

Skills

  • Communication Skills
  • Problem-Solving Abilities
  • Conflict Resolution
  • Multitasking
  • Analytical Skills
  • Cultural Sensitivity and Language Proficiency
  • Teamwork and Collaboration

Timeline

Senior Customer Service Executive

NIIT Limited (Bank Of America)
01.2022 - 12.2022

Associate Training Coordinator

NIIT Limited (Shell Oil Industry)
02.2021 - 12.2021

Marketing Executive Intern

Honda Cars India Limited
06.2019 - 08.2019

Master - Business Analytics

Monash University

Master - Marketing Management And Research

Seneca College

Bachelor of Commerce - Finance And Marketing

Amity University

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Himanshu Sahu