Himasha Gunawardana
Clayton
Summary
Reliable and motivated individual with experience in providing exceptional customer service in fast-paced environments. Skilled in communication, organisation and efficiency and working in high-stress environments. Dedicated to maintaining high standards during daily operations and committed to delivering a positive customer experience and prioritising customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Guzman Y Gomez
01.2023 - Current
- Explained difficult concepts, terms and theories in easy-to-understand terminology.
- Mentored and supported students to build their confidence and study skills.
- Engaged actively with students to build confidence in subject matter and help improve study methods.
- Encouraged critical thinking skills by posing thought-provoking questions.
- Provided subject-specific tutorial support to students both one-on-one and in group sessions.
- Scheduled tutoring appointments with students and parents.
- Utilized relevant technology to support instruction.
Tutor
Brainworks
12.2022 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Handled customer complaints in a professional and courteous manner.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
Education
Bachelors of Biomedical Science -
Monash University
Clayton, VIC12-2025
Skills
- Customer service
- Interactive communication skills
- Attention to detail
- Multitasking and organization
- Teamwork and collaboration
- Integrity and honesty
- Time management
- Verbal and written communication
- Flexible schedule
Timeline
Crew Member
Guzman Y Gomez
01.2023 - Current
Tutor
Brainworks
12.2022 - Current
Bachelors of Biomedical Science -
Monash University
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