Himshikha Sharma
PERTH,WA
Summary
Detail-oriented professional with expertise in financial analysis, customer resolution, and compliance adherence. Proven track record in managing customer accounts and ensuring regulatory compliance to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
FINANCE & ACCOUNT SERVICE REPRESENTATIVE
INSURANCE CORPORATION OF BRITISH COLUMBIA
NORTH VANCOUVER, CANADA
05.2023 - 12.2025
- Managed customer accounts relating to vehicle fines, insurance premiums, licensing, and repayment obligations
- Engaged customers in collections activities to recover overdue amounts and negotiate sustainable repayment arrangements
- Assessed customer financial situations to implement tailored payment solutions, including instalment plans and deferrals
- Explained policies, financial obligations, and regulatory requirements in a clear and customer-focused manner
- Explained impacts of non-compliance, detailing potential license and account restrictions
- Provided guidance on driver penalty programs and demerit point systems, assisting customers in understanding license status and compliance requirements
- Delivered service across in-person (walk-in) and high-volume call environment, handling daily customer interactions
- Maintained accurate records and ensured adherence to government legislation, financial regulations, and internal policies
- Managed sensitive interactions with a focus on resolution, compliance, and positive customer outcomes
Operations support officer
INSURANCE CORPORATION OF BRITISH COLUMBIA
NORTH VANCOUVER, CANADA
05.2025 - 12.2026
- Investigated and resolved transaction-related queries
- Liaised with internal stakeholders to ensure prompt resolution of issues
- Coordinated and distributed workload among team members to optimize resource allocation
- Managed shared inbox, addressing internal enquiries from multiple departments to facilitate communication
- Maintained organised records and supported efficient workflow
Financial Customer Service Representative
PAY2DAY INC. - Money lending financial institution
VANCOUVER, CANADA
03.2020 - 01.2025
- Assessed customer financial situations and arranged repayment plans and extensions
- Explained loan terms, interest rates, fees, and repayment obligations clearly to customers
- Managed customer accounts for short-term consumer loans, including repayments and overdue balances
- Contacted customers to collect outstanding payments, fostering positive relationships through professionalism and empathy
- Handled delinquent accounts and followed escalation procedures in line with company policies
- Resolved customer concerns and disputes efficiently in fast-paced, high-volume environment, contributing to customer satisfaction
- Ensured compliance with lending regulations and responsible lending practices
- Processed cheque cashing transactions with accuracy and adherence to verification procedures, enhancing customer trust
- Organized documentation related to bankruptcies and trustee communications for default accounts.
- Assisted in assessing repayment proposals and supporting decision making on acceptance or escalation
Accounting Assistant
PAY2DAY INC.
VANCOUVER, CANADA
03.2022 - 05.2023
- Processed invoices and expense reports, ensuring timely payments to vendors.
- Maintained accurate financial records, facilitating informed decision-making through accounting software.
- Assisted in preparing monthly financial statements and reports.
- Reconciled bank statements to ensure accuracy of transactions.
- Supported payroll processing by verifying employee hours and deductions.
- Assisted with accounts receivable activities, including invoicing, collections, and deposits, to support cash flow management.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Researched discrepancies between invoices, purchase orders, packing slips.
Crew Member
KFC
VANCOUVER, CANADA
04.2017 - 03.2020
- Delivered exceptional customer service by promptly taking and fulfilling orders, enhancing customer satisfaction.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking, ensuring a smooth operational flow.
Education
Associate of Science - General Studies
LANGARA COLLEGE
VANCOUVER12-2019
Skills
- Financial reporting and analysis
- Regulatory compliance
- Data organization
- Account management
- Customer service strategies
- Effective communication
- Client relationship management
- Analytical problem solving
- Collaborative teamwork
- Detail orientation
Timeline
Operations support officer
INSURANCE CORPORATION OF BRITISH COLUMBIA
05.2025 - 12.2026
FINANCE & ACCOUNT SERVICE REPRESENTATIVE
INSURANCE CORPORATION OF BRITISH COLUMBIA
05.2023 - 12.2025
Accounting Assistant
PAY2DAY INC.
03.2022 - 05.2023
Financial Customer Service Representative
PAY2DAY INC. - Money lending financial institution
03.2020 - 01.2025
Crew Member
KFC
04.2017 - 03.2020
Associate of Science - General Studies
LANGARA COLLEGE