Hina Ameet

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Delegating customer enquiries to the appropriate team (Sales and Client Care).

Processing orders, forms, applications, and requests.

Setting sales targets and KPIs to achieve consistent growth.

Monitoring sales trends by analysing weekly/monthly/quarterly/yearly reports.

Driving sales and analysing stock levels.

Fosters and participates in upselling culture via phone or at the studio with accurate information.

Provide support to the Client Care team to resolve customer issues whilst handling escalated customer disputes and issues to ensure they are resolved in a positive and timely manner.

Compliance with Warranty procedures

Is able to educate clients about natural stones and possible repair options.

Flags consistent issues with products to the manufacturer.

Work with the HR team to hire team members.

Assess current team processes and procedures, identify opportunities for improvement, and implement them.

Coach, mentor, and provide feedback to team members.

Assess individual performance through observation and measurement, and suggest corrective actions as needed.

Managing the team and using clear communication to ensure the team works efficiently within the wider En Gold company.

Proficiently using Shopify and Dear System to execute, process and keep up-to-date records of all customer orders/ product inventory and information

Results driven.

Proven ability to multitask and juggle multiple priorities or deadlines

Must have a Valid Australian Driver’s License and own transportation.

Liaise with sales and logistics departments for efficient response regarding ETAs/orders/warranty claims.

Dealing with clients face to face during gallery viewing, providing customers with product information and aftercare consultations.

Coordinating with different departments to set better strategies and structure for a smoother buying experience for our clients.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
• Explained daily specials and beverage promotions to exceed daily sales goals
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
• Developed new signature cocktails to support bar marketing brand and increase profits
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
• Created attractive bar displays by strategically arranging bottles and glasses
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
• Built relationships with vendors to manage orders and negotiate costs
• Developed creative bar menus and drink recipes by researching emerging industry trends

• Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles
• Managed wardrobe and accessory collections, keeping items in pristine condition
• Developed signature looks for celebrities and models for appearances, photo shoots and runway shows
• Developed comprehensive budgets for styling projects and ensured cost-efficiency
• Designed creative concepts and styling direction for fashion shows

• Kept workplace clean and organized in line with restaurant policies
• Prepared and presented food in compliance with health and safety guidelines
• Prepared and served hot and cold sandwiches based on customer preferences
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
• Executed sandwich artistry duties with very low occurrence of errors
• Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
• Prepared recipe ingredients by washing, peeling, cutting, and measuring

• Embroidering bridal gowns, assisting in pattern making and draping of garments.

• Interned in Denim Quality Assurance Department and focused on learning about: o Measuring Jeans/shorts for Fit 1/2 development o Samples and Washing samples o Entering data in specification sheets o Checking fits on models & Making Range Boards for Season Drops o Assisting product developer in activities like inspecting Denim Wash, Tint and PP shades & detect variations (if any)

• During this week I was responsible to liaise with designers to collect garments, check trials, fixing and steaming of garments along with collecting accessories and jewellery
• This role also involved lining up racks with all garments in order for the show & taking notes for hair and makeup from the designers. I was assigned a model and responsible to dress her in various designers’ clothing prior to each Catwalk to showcase the work of participating designers.