Hina Pandya
Brisbane
Summary
IT Support Engineer with over [X years] of experience in providing comprehensive technical support, troubleshooting, and system optimization. Expertise in diagnosing issues, implementing solutions, and maintaining IT infrastructures in both educational and corporate environments. Committed to delivering high-quality service to improve efficiency and user satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Support Technician
[Previous Company Name]
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
IT Support Engineer
[Company Name]
- Current
- Provided Level 1 and Level 2 technical support to end-users across [X number] locations
- Monitored and maintained IT infrastructure, ensuring uptime and reliability
- Diagnosed and resolved hardware and software issues within established SLAs
- Managed Active Directory accounts and performed routine maintenance
- Configured and maintained network devices, including routers, switches, and firewalls
- Assisted in implementing cloud-based solutions, improving scalability and efficiency
- Delivered end-user training sessions to enhance productivity and system adoption
Education
Master of Information Technology -
Torrens University
01.2024
Bachelor of Computer Science & Engineering - undefined
L. C. Institute of Technology
01.2012
Diploma in Computer Engineering - undefined
VPMP Polytechnic
01.2009
Skills
- Windows
- Linux
- MacOS
- LAN/WAN troubleshooting
- TCP/IP
- VPN configuration
- Installation
- Maintenance
- Repair of desktops
- Laptops
- Peripherals
- AWS
- Azure
- Google Workspace
- Active Directory
- Microsoft 365
- ServiceNow
- Endpoint protection
- Firewall configuration
- Service Now ticket management systems
- Remote support tools
- Cisco phone set-up for users
- Avaya phone set-up for users
Websites
Certification
- CompTIA A+
- Microsoft Certified: Azure Fundamentals
- ITIL Foundation Certification
- Google IT Support Professional Certificate
- Cisco Certified Network Associate (CCNA) (optional, if applicable)
Languages
English
[Other Languages, if any]
Timeline
IT Support Engineer
[Company Name]
- Current
Bachelor of Computer Science & Engineering - undefined
L. C. Institute of Technology
Diploma in Computer Engineering - undefined
VPMP Polytechnic
- CompTIA A+
- Microsoft Certified: Azure Fundamentals
- ITIL Foundation Certification
- Google IT Support Professional Certificate
- Cisco Certified Network Associate (CCNA) (optional, if applicable)
IT Support Technician
[Previous Company Name]
Master of Information Technology -
Torrens University
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