Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

HINA Ruduvo

Baldivis,WA

Summary

With more than twenty years of experience in hospitality, customer service, retail and food/beverage preparation I have all round skills suitable for both the café and hotel/tavern environment as well as retail food outlets. I can quickly learn menus and will always provide a superior level of service to encourage repeat clientele. I have a passion for all aspects of gourmet foods in all aspects of the retail business. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Birdie Restaurant, Links Kennedy Bay
08.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Maintained a clean and organized dining area for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Resolved guest complaints professionally, maintaining a positive brand image.
  • Consistently followed all safety protocols, minimizing accidents and injuries in the workplace.
  • Adhered to strict hygiene standards to maintain a sanitary work environment for both staff and guests.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Established rapport with customers by providing friendly and attentive service.

Duty Manager Supervisor

The Sporting Globe Bar & Grill
09.2016 - 10.2018
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
  • Trained employees in essential job functions
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability
  • Initiated plans to improve customer relations, quality standards and service efficiency
  • Opening and Closing responsibilities of venue
  • Set goals for department and supported employees in meeting expectations
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members
  • Team Supervision, Food Handling, Maintaining Clean Work Areas, Delegating Work, Attentive Service, Time Management, Problem Resolution, Customer Experience, Cash Management, Customer Service, Performance Management, Attention to Detail, Motivational Leadership, Shrinkage Prevention, Menu Preparation, Operation of Deli machinery
  • Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
  • Streamlined team communication for improved workflow, leading to increased staff productivity.

Food and Beverage Attendant

Admiral Hotel
01.2016 - 08.2016
  • Customer service, product and local food/wine knowledge, serve and prepare meals and beverages, POS/Cash handling and eftpos, adherence to food and alcohol safety regulations, staff training and adherence to OHS procedures
  • Trained new staff members on company policies and procedures
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
  • Assisted with conducting pre-shift meetings to review specials, menu changes and house counts
  • Integrated service and team management strategies to boost business profits
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Delivered exceptional guest experiences through attentive service and quick response to issues
  • Assisted wait staff with timely food delivery and guest requests
  • Set up advertising signs and displays on shelves, counters and tables
  • Assisted customers with carry-out service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.

Counterhand and Barista

BP Oil Refinery Café
06.2015 - 01.2016
  • Barista duties including preparation of specialty coffees/tea, food preparation, customer service, POS/cash handling and eftpos, receive deliveries, catering requirements for private and corporate functions, staff training, cleaning/safe use of chemical and hazard removals.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Barista

Spill The Beans
08.2014 - 04.2015
  • Barista duties including preparation of specialty coffees/tea, food preparation, customer service, POS/cash handling and eftpos, receive deliveries, catering requirements for private and corporate functions, staff training, cleaning/safe use of chemical and hazard removals
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Waitress and Counterhand

Bread In Common
09.2013 - 08.2014
  • Customer service/seating, product knowledge, Waitressing, liaise with wholesale clients, staff training, barista duties, prepare orders, general cleaning including safe use of chemicals, assist Bread makers as required and adherence to OHS procedures.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Food and Beverage Attendant

Nags Head Tavern
04.2012 - 11.2012
  • Customer service, POS/eftpos and cash handling, liaise with Chef for daily meals and special, coordinate customer bookings, beverage preparation (Barista/Cocktails), operate TAB machine, general cleaning including safe use of chemicals and remove hazards should they occur.
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.

Education

Rockingham Senior High School
Rockingham, WA
2000

Skills

  • Portioning
  • Portion Control
  • Staff Leadership
  • Ingredient Preparation
  • Staff Supervision
  • Order Management
  • Kitchen Support
  • Guest Services
  • Wine Knowledge
  • Conflict resolution
  • Professional demeanour
  • Time management
  • Customer service excellence
  • Allergy awareness
  • Attention to detail
  • Sales techniques
  • Positive attitude
  • Cross-training capabilities
  • Food safety knowledge
  • Reliability and punctuality
  • Upselling strategies
  • Beverage preparation

Certification

  • UNRESTRICTED APPROVED MANAGER LICENSE
  • RSA
  • RSG
  • WWC
  • BARISTA TRAINING CERTIFICATE
  • SENIOR FIRST AID
  • DIPLOMA OF HOSPITALITY
  • CERTIFICATE IV HOSPITALITY
  • COVID CERTIFICATE

Languages

English
French

Timeline

Food and Beverage Attendant

Birdie Restaurant, Links Kennedy Bay
08.2023 - Current

Duty Manager Supervisor

The Sporting Globe Bar & Grill
09.2016 - 10.2018

Food and Beverage Attendant

Admiral Hotel
01.2016 - 08.2016

Counterhand and Barista

BP Oil Refinery Café
06.2015 - 01.2016

Barista

Spill The Beans
08.2014 - 04.2015

Waitress and Counterhand

Bread In Common
09.2013 - 08.2014

Food and Beverage Attendant

Nags Head Tavern
04.2012 - 11.2012

Rockingham Senior High School

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HINA Ruduvo