Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hina Shahbaz

Summary

Focused Beautician with in-depth experience with hair, makeup, skin treatments, nails and massage. Familiar with managing schedules, restocking supplies and sterilizing equipment. Personable and outgoing individual with dedication to reliability and organization. Talented salon professional well-versed in styling hair and makeup, as well as keeping an organized and clean shop. Excellent communication, interpersonal and conflict resolution skills. Knowledgeable about current styling trends for all customers.

Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Cosmetologist with 10 years of experience in customer care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.

Overview

12
12
years of professional experience

Work History

Beautician

Koko's Hair N Beauty
Glenwood, NSW
11.2017 - Current
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.

Bus Driver

CDC
Seven Hills, NSW
04.2022 - 05.2022
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Conducted pre-trip inspections of bus for safe operation.

Waitress

Curry King Express
Maroubra, NSW
04.2016 - 05.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Met with chef to review daily specials and menu changes.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Informed customers about daily and seasonal specials.

Customer Service Specialist

Metro Grocery Store
Lahore, Punjab Pakistan
01.2012 - 02.2016
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.

Education

Bachelor Of Applied Arts And Science -

Punjab University
Punjab Pakistan

Skills

  • Sales
  • Scheduling
  • Staff Management
  • Hairstyling
  • Appointment Scheduling
  • Safety Training
  • Customer consultation
  • Clear communication
  • Sales expertise
  • Weave trained

Timeline

Bus Driver

CDC
04.2022 - 05.2022

Beautician

Koko's Hair N Beauty
11.2017 - Current

Waitress

Curry King Express
04.2016 - 05.2019

Customer Service Specialist

Metro Grocery Store
01.2012 - 02.2016

Bachelor Of Applied Arts And Science -

Punjab University
Hina Shahbaz