Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hinal Patel

Tarneit,VIC

Summary

  • Adaptable and results-driven professional with over 12 years of experience in customer service, retail operations, administration and office/IT support.
  • As I transition into cybersecurity, I bring transferable skills such as a strong foundation in compliance, problem-solving and user support—along with growing knowledge of Cyber Security.
  • Pursuing a Certificate IV in Cyber Security, with completion expected soon, I have hands-on experience with security tools and practices.
  • I am committed to leveraging my expertise to support digital safety, while building a long-term career in the cybersecurity industry through continuous growth and learning.


Overview

8
8
years of professional experience

Work History

Retail Sales Team Member

Coles Group - Liquorland
09.2024 - Current
  • Assisted customers with product selection, purchases, and queries, delivering friendly and efficient service.
  • Monitored customer behaviour and escalated security concerns to management when necessary.
  • Followed store procedures to reduce stock loss and support a safe retail environment.
  • Maintained accuracy in payments and complied with store policies and data handling rules.
  • Managed inventory by restocking shelves and tracking product levels to avoid shortages.
  • Helped train new staff on store processes and supported team learning.
  • Communicated clearly with team and managers in daily meetings to align on tasks.
  • Adapted quickly by working across different departments based on store needs.
  • Kept the sales area clean, organized, and safe for customers and staff.
  • Used digital POS systems for transactions, stock checks, and order tracking.
  • Built rapport with customers and recommended products to increase satisfaction and sales.

IT and Office Support Assistant

CITI Homes
05.2023 - 01.2025
  • Set up and configure office devices - laptops, desktops, tablets, cameras and printers.
  • Troubleshoot and resolve hardware and software issues for office and site staff.
  • Create and manage user accounts and assign appropriate permissions.
  • Set up email accounts, assist with password resets and support secure system access.
  • Install, update and patch software, including productivity and project management tools.
  • Monitor and manage cloud storage platforms (e.g., OneDrive, Google Drive, Dropbox).
  • Implement and maintain data backup strategies to protect company files.
  • Apply basic cybersecurity measures (e.g., software patching, 2FA, secure passwords).
  • Identify and filter phishing or scam emails using email security tools.
  • Maintain confidentiality of sensitive information and ensure compliance with data protection policies.
  • Renew software subscriptions and manage updates for the company website.
  • Research and propose solutions for recurring technical problems.
  • Provide basic tech support and usage guidance to team members.
  • Assist with onboarding new systems or software tools for business operations.
  • Organise and maintain digital and physical filing systems (e.g., client data, project plans).
  • Prepare reports, documents, and PowerPoint presentations as required.
  • Support internal communication and distribute mail and documents.
  • Assist with general office admin tasks and support company meetings or event planning.

Customer Sales Advisor

Club Demonstration Services at Costco
05.2017 - 11.2023
  • Approached and engaged customers to assess needs and offer tailored solutions.
  • Explained product benefits clearly, improving communication of product details.
  • Delivered hands-on demonstrations, building skills in user training and guidance.
  • Served food and alcohol while strictly following compliance, hygiene and legal requirements.
  • Ensured food safety and responsible service standards were consistently met.
  • Adapted messaging based on customer behaviour and interest.
  • Promoted customer trust and influenced buying decisions through effective communication.
  • Maintained a professional and welcoming environment.
  • Developed attention to detail and awareness of customer behaviour patterns.
  • Practiced persuasive communication — useful in security awareness and user engagement

Education

Certificate IV - Cyber Security

Victoria University
Melbourne, VIC
08-2025

Bachelor of Science -

Gujarat University
06-2007

Skills

    Ethical Mindset

    Attention to detail

    Confidentiality and data sensitivity

    Analytical Thinking

    Compliance and Policy adherence

    Problem-solving aptitude

    Tech Literacy and willing to learn

    Goal-oriented mindset

    Adaptability and flexibility

Timeline

Retail Sales Team Member

Coles Group - Liquorland
09.2024 - Current

IT and Office Support Assistant

CITI Homes
05.2023 - 01.2025

Customer Sales Advisor

Club Demonstration Services at Costco
05.2017 - 11.2023

Certificate IV - Cyber Security

Victoria University

Bachelor of Science -

Gujarat University

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Hinal Patel