Hinal Mody

Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Coordinate appointments / manage clinic diary (CLINIKO)

Process client payments (EFT, HiCaps, cash, online payments)

Working/Processing EPC rebates and payments

Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Running large, diverse teams of staff and other managers

Following specific sets of requirements and instructions to execute events to the clients wishes and specifications

Increased team productivity by implementing streamlined processes and effective communication strategies.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Showing customers to their seats

Cashiering- processing payments, and closing tills at the end of day (MICROS)

Making and confirming reservations (SEVENROOMS)

Creating daily floorplans to meet customer requests

Liaising with guests via phone, email and face-to-face ensuring communication was effective, clear and professional Invoicing/receipting

Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.

Maintained clean and organized dining areas for an enjoyable guest experience.

Assisted in menu development, resulting in increased sales and positive feedback from customers.

Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.

POS experience- using Micros

Working with alcohol and practicing Responsible Service of Alcohol

Exceptional grooming and customer service to meet Forbes 5-star standards

Commitment and passion for providing outstanding customer service

Enhanced community engagement by organizing and leading outreach events.

Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Streamlined order processing for increased efficiency through clear communication with kitchen staff.

Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Managed high volume of customers during peak hours, maintaining prompt and efficient service.