Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hind Hussein

Canberra,ACT

Summary

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Station Manager position. Ready to help team achieve company goals. Accomplished Senior Business Industry Solution Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skilful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [Number]-year history of successful industry performance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Senior Business Industry Solution Manager

Aramex International
01.2020 - 03.2023
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Oversaw development and implementation of improvements to support and network operations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Business Industry Solution Manager

Aramex International
01.2017 - 12.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Senior Business Development Manager

Aramex International
01.2014 - 12.2016
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Generated new business with marketing initiatives and strategic plans.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.

Business Development Manager

Aramex International
01.2011 - 12.2013
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Developed process to analyze customer feedback to incorporate insights into product development strategies.

Customer Account Manager

Aramex International
01.2009 - 12.2010
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Communicated with approximately 20 clients daily to understand needs and explain product value.

Customer Account Team Leader

Aramex International
01.2007 - 12.2008
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Identified opportunities and found solutions for continuous improvement.
  • Led, built and developed team for modeling service excellence.
  • Organized and balanced multiple priorities within fast-paced environment.

Education

Bachelor of Science - Business Administration And Management

Ahfad University
Sudan
05.2006

Skills

  • Project Leadership
  • Operational Reporting
  • Security Planning
  • Department Management
  • Staff Hiring
  • Business solutions
  • Solution-oriented
  • Excellent business sense
  • Business policies and procedures
  • Problem analysis and resolution
  • Test solutions preparation
  • Business needs analysis
  • Staff Hiring
  • Solution documentation
  • Staff Hiring
  • Business development and planning

Languages

Arabic
Native or Bilingual

Timeline

Senior Business Industry Solution Manager

Aramex International
01.2020 - 03.2023

Business Industry Solution Manager

Aramex International
01.2017 - 12.2019

Senior Business Development Manager

Aramex International
01.2014 - 12.2016

Business Development Manager

Aramex International
01.2011 - 12.2013

Customer Account Manager

Aramex International
01.2009 - 12.2010

Customer Account Team Leader

Aramex International
01.2007 - 12.2008

Bachelor of Science - Business Administration And Management

Ahfad University
Hind Hussein