Summary
Overview
Work History
Skills
Timeline
Generic
Hindisar Hassano

Hindisar Hassano

Perth,WA

Summary

Customer service representative with over 6 years of retail and telephone experience. I’m hard-working and dedicated to providing quality at what I do with a can-do attitude. Excellent leadership and management skill with superior knowledge in the customer service industry. Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Supervisor

Coles Supermarket
01.2018 - Current
  • Managing weekly rosters
  • Supervising new recruitment
  • Stocked & replenished merchandise according to store merchandise layout
  • Operated cash registers, check, credit card transfers with 100% accuracy
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Customer Service Representative

TSA Group
04.2022 - 01.2023
  • Inbound & outbound calls
  • Navigating through multiple systems while maintain customer engagement on the phone
  • Engaging with customers with interest, empathy, communicating effectively to identify their needs and resolve any concerns
  • Assisting customers with billing, product knowledge, payment and fault queries
  • Confidently closing sales relating to internet bundles, mobile and extras
  • Complying with established sales and processes requirement
  • Taking ownerships of customers issues and effectively managing end to end delivery of Telstra product and services with designated timeframes
  • Team member – probe generation
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Team member

Hive Direct Marketing Solution
01.2022 - 03.2022
  • Confidently working in a big team
  • Delivering fresh ingredients with recipes to people’s doorsteps
  • Ensuring customer satisfaction
  • Team
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.

Customer Service Representative

Probe Generation
09.2021 - 02.2022
  • Delivering world,
  • Efficient and respectful manner on every call
  • Answering emails & case management
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and updated databases to handle customer data.
  • Investigated and resolved accounting, service and delivery concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Team Member

Cinema
02.2015 - 04.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.

Skills

  • Problem solving
  • Leadership
  • Time Management
  • Initiative and enterprise
  • People skills
  • Organization
  • Adapting to diverse group
  • Supervising Employees
  • Guest Satisfaction
  • Employee Presentations

Timeline

Customer Service Representative

TSA Group
04.2022 - 01.2023

Team member

Hive Direct Marketing Solution
01.2022 - 03.2022

Customer Service Representative

Probe Generation
09.2021 - 02.2022

Supervisor

Coles Supermarket
01.2018 - Current

Team Member

Cinema
02.2015 - 04.2015

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Hindisar Hassano