Hine Harrison
Logan Village,Queensland
Summary
With an education in Business Operations, coupled with over 8 years of experience in administrative roles, I contribute technical and organizational techniques to contrive effective solutions in business environments. A goal-oriented individual seeking an opportunity to step into the civil construction industry. I have the ability to prioritize multiple projects, work within strict deadlines, and rise to new professional challenges. I hope to contribute my administrative proficiencies and tireless work ethic to the success of your organization and clients.
Overview
12
12
years of professional experience
Work History
FIFO Administrator
Cater Care Services
09.2024 - Current
- Protected confidential information in line with established policies, adhering to necessary regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Book flights, accommodations, training, and site-specific inductions.
- Purchasing goods as required.
- Monitor employee licenses/tickets, and maintain the training matrix.
- Maintaining the site Customer Management System (CMS).
- High volume of monthly invoicing: preparation and uploading.
- Time sheet entry.
Customer Service Officer and Team Leader
Reward Hospitality
06.2018 - 09.2024
- Provided Administrative support to the VP of a Multi-National company and oversee heavy Calendar Management, Travel Arrangements and Expense Reports
- Utilize excellent Customer Service to Schedule and Co-Ordinate Appointments, Deliveries, Viewing of Showroom via Email and Phone for a National Company
- Prepare, Proof-Read, Edit and Finalize Incoming and Outgoing Documents and Reports
- Enabled exceptional Collaboration among Cross-Functional Colleagues by Establishing a Safe and Productive Environment fueled by Open Communication and Intentional Relationship building
- Oversee the Queensland Customer Service team of 8 with 40 + projects and Budgets exceeding goals and targets
Assistant Manager
New Norcia Hotel
12.2014 - 06.2018
- Greet over 100 guests per shift creating a welcoming environment and increasing Customer Service
- Tactfully allocated budget for Seasonal product displays by contacting third party vendors, Obtaining price estimates and choosing the vendor most aligned with Product Budgets and needs
- Establish a new Training Program for all areas of the Hotel (House-Keeping Department, Food and Beverage Department and The Reservations and Front Office Department) to enhance Customer Service, Quality Control and Food Preparation speed
- Interviewed and Hired prospective employees according to Team needs
- Tracked, Analyzed and Reported weekly analytics and KPI's to Management using Google Analytics
Office Administrator and Receptionist
Livestock Logistics
11.2012 - 12.2014
- Set up automated Invoicing for over 1500 vendors, saving 7 hours in Admin per week
- Oversee the record management for over 3000 Buyers and Clients digitizing all paper records to an online system (Ordering, Payment and Delivery)
- Track and Process the Expense Claims for a One Million Dollar per annum team spread
- Create a library of 50 + standard Operating Procedures, FAQs, and best practices on a centralized Online Hub to optimize Team Efficiency
- Schedule and Co-Ordinate Virtual and In-Person Meetings, Events, Travel and Appointments for a 30 person Department
Education
Diploma of Business Operations - Business Administration, Business Leadership
First Choice Training
RIIMPO337E - Articulated Haul Truck Operation Ticket
Affordable Truck School
Brisbane, QLD11.2024
Skills
- Health and Safety Management
- Process Management
- Rostering Management
- Collaboration Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- PRONTO
- Maintenance of machinery, and communicating any concerns to management
Timeline
FIFO Administrator
Cater Care Services
09.2024 - Current
Customer Service Officer and Team Leader
Reward Hospitality
06.2018 - 09.2024
Assistant Manager
New Norcia Hotel
12.2014 - 06.2018
Office Administrator and Receptionist
Livestock Logistics
11.2012 - 12.2014
Diploma of Business Operations - Business Administration, Business Leadership
First Choice Training
RIIMPO337E - Articulated Haul Truck Operation Ticket
Affordable Truck School
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