- Road Trips
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Outdoor Recreation
- Camping
- Kayaking
- Music
- Drawing and Painting
Hineata Ross
Bunbury
Summary
Proven leader and efficient Manager, Supervisor at places I have worked, adept in streamlining operations to enhance team productivity and quality. With a knack for fostering positive customer relations and a dedicated work ethic, I excel in organization and maintaining high sanitation standards. My approach has significantly improved workplace safety and customer satisfaction, showcasing my problem-solving skills and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Kitchen Hand
Ashes Point Cafe
11.2009 - 09.2012
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
- Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
Cleaning Crew Supervisor
MMG MINING
12.2005 - 11.2008
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Upheld company standards of professionalism at all times when interfacing with both clients and colleagues alike.
- Saved time and resources by effectively managing inventory levels of cleaning supplies and equipment.
- Streamlined workflow by creating schedules, assigning tasks, and monitoring progress of the cleaning crew.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
Kitchen Supervisor
Karumba Cefe
10.2004 - 12.2005
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Optimized kitchen layouts for improved workflow and safety.
- Monitored food inventory and supplies to prevent waste.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Manager on Duty
Chic & Spin Cafe
11.2001 - 11.2002
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Developed and implemented strategies to increase sales and profitability.
Education
School Certificate - Home Economics, Art, Typing, Social Studies.
Tauranga Girls College
Tauranga Girls College05-1980
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
- Food preparation
- Punctual and reliable
- Kitchen organization
- Cleaning proficiency
- Workplace health and safety
- Dedicated work ethic
- Stock management
- Food safety measures
- Sanitation and sterilization procedures
- Food quality standards
- Food storage
- Supply restocking
- Health code compliance
- Equipment organization
- Effective customer communication
- Hygiene standards
- Problem-solving
- Safe food handling
- Workplace safety
- Team contribution
- Customer engagement
- Creative thinking
- Cash register operation
Interests
Timeline
Kitchen Hand
Ashes Point Cafe
11.2009 - 09.2012
Cleaning Crew Supervisor
MMG MINING
12.2005 - 11.2008
Kitchen Supervisor
Karumba Cefe
10.2004 - 12.2005
Manager on Duty
Chic & Spin Cafe
11.2001 - 11.2002
School Certificate - Home Economics, Art, Typing, Social Studies.
Tauranga Girls College
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