Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hinerangi Hikaka

Deception Bay,QLD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

25
25
years of professional experience

Work History

Operational Support

Ready Bake
09.2015 - 07.2023
  • Diligently scheduling weekly production runs utilising advanced software tools such as Excel and SAP. Thus ensuring all deliverables were met within agreed timeframes.
  • Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.
  • Optimised resource utilisation by monitoring staffing levels and reallocating employees as needed to meet operational demands.
  • Coordinated training and induction sessions for new hires, ensuring proper integration into the existing workforce structure.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked using ADP software.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Supervised and managed logistics functions and operations.


Housekeeping Supervisor

The Park Motel
04.2012 - 06.2015
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximise quality of service and performaces.

Call Centre Operator

Kensair
08.2014 - 12.2014
  • Computer data entry, Cold calling, Professional phone manner, Professional presentation, Making appointments.

Beauty Therapist/Receptionist

Glow Beauty
03.2013 - 08.2014
  • All Beauty Therapy treatments and all Reception duties including data entry, answering phone calls, banking, appointment booking, computer work, stock handling.

Beauty Therapist

Unichem North City Pharmacy
01.2012 - 12.2012
  • All beauty therapy services, Pharmacy and retail services, Customer service, Cash handling, Ordering Supplies.

Checkout Operator/Supervisor

Countdown, Hawera
02.1998 - 03.2008
  • Customer service, Cash handling, Supervising a team.

Education

Blue Dog Training
Milton QLD

Certificate III in Business -

Training Institute of Queensland
Brisbane QLD
01.2015

Diploma of Beauty Therapy -

Elite International School of Beauty And Spa Therapies
Wellington NZ
12.2010

Certificate II -

Hawera High School
Hawera NZ
12.2000

Skills

  • Operational Support
  • Strong work ethic
  • Teamwork and Collaboration
  • Adaptability in a fast-paced environment
  • Ability to work unsupervised
  • Excellent communication skills
  • People Management
  • Organisation skills
  • Time Management
  • Data Entry
  • Scheduling

Timeline

Operational Support

Ready Bake
09.2015 - 07.2023

Call Centre Operator

Kensair
08.2014 - 12.2014

Beauty Therapist/Receptionist

Glow Beauty
03.2013 - 08.2014

Housekeeping Supervisor

The Park Motel
04.2012 - 06.2015

Beauty Therapist

Unichem North City Pharmacy
01.2012 - 12.2012

Checkout Operator/Supervisor

Countdown, Hawera
02.1998 - 03.2008

Blue Dog Training

Certificate III in Business -

Training Institute of Queensland

Diploma of Beauty Therapy -

Elite International School of Beauty And Spa Therapies

Certificate II -

Hawera High School

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Hinerangi Hikaka