Hin Man Jessica Leung
18B, Block 3, Hilltop Gardens, 33 Fung Shing Street, Kowloon,Hong Kong
Summary
A commerce master student with experience in AML & KYC analysis, AML regulations and order management in two multinational companies and a global bank. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Business Support Associate
Citibank (Hong Kong) Limited
2021.10 - 2023.06
- To perform KYC analysis for individual and company customers
- Retrieve banking transactions for summarising and analysing account activities
- Perform sanctions, red flag research and negative news screening
- Ensure documentations and procedures comply with HKMA regulatory requirements
Order Administrator
Thomson Reuters (Hong Kong) Limited
2020.11 - 2021.10
- Order Management Team, Asia and Emerging Market)
- Processed customer orders (Government, law firms, banks and accounting firms)
- Performed BR and CR check to ensure customers comply with company regulation
- Ensured continuous process improvements and comply with company policies
- Maintained and updated product stock level with warehouse staff and Sales Team
- Verified the T&Cs of customers’ contracts and consolidated data with Sales Team
Specialist
Cathay Pacific Airways Limited
2020.02 - 2020.08
- Resolved new and existing customers ticketing-related enquiries.
- Assisted team to handle department related routine with the sales agents.
- Liaised with the Financial Department on ticketing budget.
- Reported and consolidated Government policies updates to supervisors.
Business Support Intern
Bupa Asia Limited
2017.10 - 2018.01
- Maintained status reports for client projects.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Participated in cross-functional team-building activities.
- Collected, arranged, and input information into database system.
Summer Intern
AIA Group Limited
2017.06 - 2017.08
- Created and optimized records management strategies to coordinate and protect information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
Education
Master of Commerce - Management And Marketing
University of Western Australia
Perth, Australia12.2024
Bachelor of Commerce - Business Law and Marketing
University of New South Wales
Sydney, Australia12.2019
Associate of Business Administration - Marketing
HKU SPACE
Hong Kong06.2017
Skills
- MS Office, SAP, Amadeus
- Data Entry Documentation
- Customer and Client Relations
- Risk Management
- Administrative Support
- Back Office Operations
Additional Information
- AWARDS, HKSAR Best Progress Award Self-financing Post-secondary Scholarship Scheme of the HKSAR
Timeline
Business Support Associate
Citibank (Hong Kong) Limited
2021.10 - 2023.06
Order Administrator
Thomson Reuters (Hong Kong) Limited
2020.11 - 2021.10
Specialist
Cathay Pacific Airways Limited
2020.02 - 2020.08
Business Support Intern
Bupa Asia Limited
2017.10 - 2018.01
Summer Intern
AIA Group Limited
2017.06 - 2017.08
Master of Commerce - Management And Marketing
University of Western Australia
Bachelor of Commerce - Business Law and Marketing
University of New South Wales
Associate of Business Administration - Marketing
HKU SPACE
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