Summary
Overview
Work History
Education
Skills
Timeline
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Hira Adlam

Nindaroo,QLD

Summary

Dynamic Sales Executive with over a decade of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

7
7
years of professional experience

Work History

Band Manager

The Feels MKY
04.2021 - Current
  • Implemented effective time management strategies, resulting in efficient rehearsal schedules and improved productivity during studio sessions.
  • Prepared detailed itineraries for tour dates, ensuring smooth logistical operations throughout performances across multiple cities or countries.
  • Conducted thorough research on potential venues for booking gigs, maximizing audience reach for live performances.
  • Oversaw creative direction for album artwork, website design, and promotional materials to maintain brand consistency.
  • Fostered positive relationships with music industry professionals to create potential collaboration opportunities.
  • Boosted band visibility with well-planned marketing strategies and targeted social media campaigns.
  • Handled media inquiries promptly and professionally, maintaining a positive public image for the band members.
  • Enhanced band''s marketability by consistently updating promotional materials and online presence.
  • Secured notable performance opportunities by networking with industry professionals and venue owners.

Entertainment Events Manager

Waymark Hotels
06.2022 - 07.2024
  • Utilized social media platforms effectively to promote upcoming events and engage with potential attendees.
  • Led cross-functional teams in the planning and execution stages of various events, fostering collaboration among departments.
  • Created memorable experiences for guests by curating unique entertainment offerings tailored to each event theme.
  • Continuously researched emerging trends in the entertainment industry to stay ahead of competitors and offer fresh, exciting experiences for event attendees.
  • Oversaw logistical coordination for seamless event execution, including venue selection, set-up, and teardown.
  • Developed strong relationships with vendors, securing high-quality entertainment options at competitive prices.
  • Ensured adherence to safety regulations and protocols during events, maintaining a secure environment for all attendees.
  • Managed event budgets effectively, ensuring optimal allocation of resources for maximum impact.
  • Maintained detailed records of past events'' successes and challenges to inform future planning efforts.
  • Streamlined event planning processes for increased efficiency and costeffectiveness.
  • Provided exceptional customer service to clients throughout the entire event process, from initial consultation to post-event followup.

Retail Sales Manager

Mackay Music
10.2021 - 06.2022
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.

Media Sales Executive

NewsCorp
03.2019 - 07.2020
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Implemented innovative presentation techniques to successfully pitch advertising packages to clients.
  • Managed diverse portfolio of clients, ensuring their unique needs were met with tailored solutions.
  • Maximized ad space utilization with strategic placement for higher impact on target audience.
  • Demonstrated exceptional time management abilities by balancing multiple projects simultaneously while maintaining strict attention to detail.
  • Generated new business leads by creating compelling advertising proposals for prospective clients.
  • Expanded client base through targeted prospecting and networking at industry events.
  • Optimized ad campaigns based on performance metrics, increasing return on investment for clients.
  • Collaborated with creative team to develop visually appealing and effective marketing materials for clients.
  • Conducted market research to identify trends and opportunities within the media landscape.
  • Leveraged strong analytical skills to assess competitor strategies and anticipate market shifts.

Telecommunications Sales Representative

Telstra
03.2018 - 03.2019
  • Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.
  • Optimized sales process by regularly reviewing performance metrics and implementing improvements where necessary.
  • Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
  • Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.
  • Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
  • Identified new market trends and opportunities, adjusting sales approach accordingly to capitalize on emerging demands.
  • Conducted persuasive presentations to demonstrate the value and benefits of our telecommunications solutions to potential clients.
  • Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.
  • Expanded customer base through effective networking and relationship building with potential clients.
  • Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.

Education

Advanced Certificate - Television, Theatre & Radio

Aoraki Polytechnic
Dunedin, NZ
12.2003

Certificate IV - Te Āo Māori

Otago Polytechnic
Dunedin, NZ
12.2001

Skills

  • Creative Direction
  • Travel logistics
  • Website Management
  • Branding Development
  • Media Relations
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call centre experience
  • Computer Proficiency
  • Customer Support
  • Upselling strategies
  • Call Management
  • Payment Collection
  • Payment Processing
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Project Management

Timeline

Entertainment Events Manager

Waymark Hotels
06.2022 - 07.2024

Retail Sales Manager

Mackay Music
10.2021 - 06.2022

Band Manager

The Feels MKY
04.2021 - Current

Media Sales Executive

NewsCorp
03.2019 - 07.2020

Telecommunications Sales Representative

Telstra
03.2018 - 03.2019

Advanced Certificate - Television, Theatre & Radio

Aoraki Polytechnic

Certificate IV - Te Āo Māori

Otago Polytechnic

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Hira Adlam